• Oversee planning, implementation and closure of all client satisfaction measurements for over 75 clients.
• Transitioned client satisfaction program from a cumbersome third-party interview process to a web-based
survey process. Touchpoints with clients increased from once per year to 4-6 times per year.
• Execute extensive training for over 50 account teams to engage them in the More ...
Team Lead, Project Management
IBM | Kansas City, MO, USA
November 127 - June 2016
• Managed project assistance needs for dozens of global I/T projects worth millions of dollars during the transition of server support and throughout the lifespan of the project and procurement needs.
• Worked with up to 20 account teams at any time to establish the scope and needs of each project and assigned appropriately skilled Project Assistants to support each account.
• Coached More ...
Director of Advancement and Alumni Relations
Central Methodist University | Fayette, MO, USA
September 127 - June 2011
Oversaw all operations concerning alumni communications from the University - including social media, press
releases and writing articles for the alumni magazine and eNewsletter.
• Planned, coordinated and executed Homecoming and Reunion Weekends. Planned all alumni events across
the country. Planned or participated in 35 events annually.
• Alumni participation increase by more than 100 More ...
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Our Lady of the Lake University
Masters, Organizational Leadership | San Antonio, TX, USA
127 - 2010
Master of Science, Organizational Leadership (4.0 GPA)
Central Methodist University
Bachelors, Communications and Psychology | Fayette, MO, USA