• Achieve 150% improvement in service response time, improving service experience for thousands of users at hardware and software start-up.
• Apply change management principles to develop and launch metrics-driven field service and customer satisfaction program across 5 states.
• Lead operations team, communicating vision to overhaul field services organization, build results-oriented culture More ...
Chief Operating Officer
BlocPower | New York, NY, USA
December 2016 - June 2018
• Completed 1,500+ customer engineering projects, building, training, and managing 27-member cross-departmental product implementation team at technology start-up.
• Supervised and coached 35+ engineers, creating a collaborative and professional team environment to design product roadmap and build SaaS product.
• Managed customer relationships, building deep understanding of customer business More ...
Head, Energy Track
The Clinton Foundation | New York, NY, USA
April 2016 - December 2016
• Coached senior leaders at 50+ member companies in developing clean energy projects, defining strategies, creating implementation plans, and identifying relevant tracking metrics.
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Yale School of Management
Masters, Master of Business Administration | New Haven, CT, USA
2008 - 2010
Yale School of Forestry & Environmental Studies
Masters, Environmental Science | New Haven, CT, USA
2007 - 2010
University of Wisconsin-Madison
Bachelors, BS in International Relations | Madison, WI, USA