Recent computer science major graduate with advanced cyber security certificate seeking career advancement in information technology.
Service Desk Analyst III
Cleveland Clinic IT | Beachwood, OH, USA
March 2016 - Present
• Provided level two and level three customer technical support via ITIL service desk environment.
• Performed trouble shooting relating to technical problems of computer hardware, software, computer devices, components, network devices and network connectivity.
• Followed identify verification procedures and policies for authentication to networked resources, cloud environments, virtual More ...
University of Phoenix
Bachelors, Information Technology | Phoenix, AZ, USA
2017 - 2020
B.S. Information Technology/Advanced Cyber Security, University of Phoenix 3/20
Associate, Computer Science | Seven Hills, OH, USA
A.S. Computer Science: Information Systems, Chancellor University, Seven Hills, OH
excelCustomer serviceInformation TechnologyInternetMicrosoft OutlookActive DirectoryVPNHelp DeskITILTelecommunications Technical SupportAUTHENTICATIONPrebuilt SoftwareAccess ControlCyber SecurityFirewallsIT Project & Program ManagementIntrusion DetectionNetwork ConnectivityNetwork SecurityRemote AccessSymantecCommon End-user SoftwareCore OfficeCall Center or Help Desk or Customer ServiceCustomer FacingConfig Deploy Upgrade MigrateOperations, Monitoring and Software ManagementPrivacy and Data SecurityNetworkSERVICE DESKPROBLEM RESOLUTIONTEAM LEADIT PROJECT MANAGEMENTHELPDESKINTRUSIONSERVICE LEVEL AGREEMENT