Over 15 years of customer service experience with the ability to work with minimal supervision or as a dedicated member of a team. My customer service experience has been utilized in many ways.
Business Advisor, CSR Chat Agent
Emerge WAH BPO | Remote
October 2018 - May 2019
Duties: Live chat and customer support over telephone.
Knowledge of windows operating systems, Oracle chat software and VPN telephone software.
Development of training materials.
First team to develop Office Depot Workonomy Department.
CSR and Dispatch
AirNow | Sarasota, FL, USA
May 2018 - August 2018
Duties: Secretarial and general office assistant.
Cold calling. Working knowledge of Microsoft office suite.
Knowledge of Dispatch software.
Customer service support.
Solid knowledge of local area and services available
Amazon | Remote
September 2016 - February 2017
Duties: Customer service over telephone.
Work from home position.
Use of knowledge database.
Ability to modify accounts.
Use of VPN telephone software.
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SalesexcelData EntryMicrosoft OfficeCustomer serviceInformation TechnologyCSRRetailcash handling DatabaseOraclecold callingVPNHelp DeskCustomer SupportTelecommunications SecretarialOffice Assistant call centerTelephone Money HandlingGeneral OfficeAdministrative or ClericalDATABASE MODELINGCashieringDispatchingMessages and ContactAdminCommon End-user SoftwareCore OfficeCall Center or Help Desk or Customer ServiceCustomer FacingCUSTOMER SERVICE ORIENTEDDocument-centricPositionsPrivacy and Data SecurityOUTBOUND CALLSTelemarketingRETAIL SALESNetworkCentral OfficeDISPATCHGENERAL CUSTOMER SERVICE