Wanting a role in consulting and project management to really show case my skills. My goal is to improve current policies and procedures through trend tracking and data deep dives.
Verizon | Remote
February 2017 - Present
• Designed and implemented new protocols and quick reference guides to continually improve the employees efficiencies and improve the client experience
• Reported detailed summaries in meetings on new policies, procedures, and systems being implemented
• Researched trends and resolved client needs by filtering through data
• Trained colleagues by sharing best practices and educating employees More ...