Dependable SaaS Technical Support Specialist with 11 years of Customer Support experience. Assist end-users with complex technical issues. Communicate complicated concepts in clear manner.
CDS Account Manager
Adecco Group North America | Remote
June 2019 - Present
Communicate and coordinate orders professionally and promptly, problem-solved customer inquiries and concerns and consistently solidified customer relations.
Managed administrative processes and prepared key reports and documentation.
Maintains weekly reporting and analysis requirements for assigned accounts
Consults with recruiting teams, branches and hiring managers to drive order More ...
TECHNICAL SUPPORT SPECIALIST
Careerbuilder Broadbean | Norcross, GA, USA
May 2016 - May 2019
Collaborated with support teams to assist client stakeholders with integration technical issues and develop effective solutions for on-time issue resolution
Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
Communicated with customers to identify issues, walk through solutions and initiate More ...