I am recently received my induction to The National Society of Leadership and Success, Sigma Alpha Pi. I am a self-starter, detail oriented, and always learning new skills to enhance my growth.
WyzAnt Tutoring | Remote
January 2017 - Present
• Provide online Microsoft Office software tutoring services to students and employees via Whiteboard and screen sharing in real-time.
• Collaborate with students, parents, teachers, school administrators, or counselors to determine student needs, develop tutoring plans, or assess student progress.
• Participate in training and development sessions to improve tutoring practices or learn new More ...
Remote Technical Writer/Web Design/Online Tutor
Independent Contrator | Remote
January 2004 - Present
• Created websites and perform maintenance. Used FileZilla FTP software, DNS, cPanel or the website built in FTP to upload videos, music, PDF, and documents to client's websites.
• Assisted website clients with Social Media pages, SEO and Marketing to increase their sales.
• Installed, upgraded and configured Windows Operating System and antivirus software (Norton Internet Security, AVG Internet More ...
Court Information Technology Specialist
Cleveland Heights Municipal Court | Cleveland Heights, OH, USA
December 2013 - June 2016
• Provided quality help desk support for the courtrooms, customers, Probation Department, Deputy Bailiffs, and Deputy Clerk's office for 23 onsite users daily via phone or in person.
• Supported client/server and LAN applications for 23 users including installing,
configuring, analyzing, logging, tracking and resolving complex software/hardware matters of significance pertaining to networking More ...
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University of Phoenix
Masters, Information Systems | Phoenix, AZ, USA
2016 - 2017
University of Phoenix
Bachelors, Information Technology | Phoenix, AZ, USA
2004 - 2007
NetworkingSecurityWeb designtechnical writingProgrammingMicrosoft AccessInformation TechnologyDatabaseInternetIpadHelp DeskTechnical SupportProficient in Microsoft Word, Office, and ExcelUser interfaceMobile ApplicationsClient/serverCPanelDatabase SystemsFTPGeneralMobile DevicesPdfSystems ManagementTelephonyTopazWebExConfig Deploy Upgrade MigrateOperations, Monitoring and Software ManagementDEPLOYMENTNetworkSOPSProtocols and StandardsEmbedded and RealtimeREMEDYLAN/WANDNSMALWAREPOLYCOMWord Press