Manage customer on boarding, development, and renewal phases of the customer lifecycle by conducting regular customer success reports ensuring customer optimization and adoption of Identity and Access Management products suite. IT controls knowledge expert and point person by working and coordinating with management, legal and other areas of the organization.Coordinate with internal business More ...
Technical Account Manager
Dell Technologies | Remote
January 2016 - October 2016
Provided exceptional customer support to requests for technical support from assigned strategic accounts with Platinum level support.Identified service opportunities for the account team.Managed the technical aspects of company relationships with the customer.Ensured customer success through proactive periodic health checks, product training, and developing/sharing best practices.Provided More ...
Show 5 more
American Public University System
Bachelors, BUSINESS ADMINISTRATION INFORMATIONTECHNOLOGY MANAGEMENT | West Virginia, USA
2010 - 2015
Customer SuccessCertified Information Security Manager (CISM)NISTRMFCertificate of Cloud Security Knowledge v4