• Lead Sales Cloud and Marketing Cloud tracks as Product Owner on Salesforce CRM
• Gather new requirements and review existing user stories for Sales and Marketing Cloud
• Manage product backlog and prioritize user stories within an agile team for Salesforce CRM
• Validate test scripts and execute test cases to ensure deployment of new More ...
•Perform and provide operational, financial, and benchmarking data analysis on an as needed basis
to upper management, DPS and other departments.
• Prepare and publish monthly transportation reports on a timely basis.
• Serve as a liaison between Business and IT on all SAP application support.
• Identify areas of improvement and implement new process strategies.
• Develop a Balanced Scorecard More ...
Customer Operations Analyst, Billing Projects & Systems
PSEG Long Island | Melville, NY, USA
October 2015 - July 2017
• Mine and analyze weekly data for call Voice Analytics Reporting.
• Engage in Customer Services project planning sessions and support new dashboards process to manage status of all projects.
• Serve as an intermediary between Customer Services and Electric Service as a Command Center
Analyst during storm events.
• Track all communications and maintain documentation on SharePoint to meet More ...
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Masters, Information Systems | Poughkeepsie, NY, USA
2017 - 2019
Data Management, Enterprise Architecture, Data Communications, System Analysis and Design,
Information Systems Policy, Decision Support Systems, Network Security
Stony Brook University
Bachelors, Business Management, Psychology, Women and Gender Studies Minor | Stony Brook, NY, USA
2008 - 2011
Bachelor of Science in Business Management and Psychology, Women's and Gender Studies Minor
budgetingProject ManagementSalesSQLbig dataData analysismarketingReportingInformation TechnologyoperationsIVRSharePointmanagementSAPCRMbillingarchitectureDatabaseInternetLiaison Decision supportEdiData managementproject planningbusiness intelligenceBusiness Operations and General BusinessGeneral Skills and ActivitiesManagement Activities or FunctionsDATABASE MODELINGPrebuilt SoftwareData MigrationEnterprise ArchitectureGeneralInformation SystemsSales AdministrationSiebelTableau SoftwareTelephonyConfig Deploy Upgrade MigrateDEPLOYMENTERP and CRMMICROSOFT SHAREPOINTProtocols and StandardsDATA CLEANSINGSYSTEM ANALYSIS