Transferred into this position to supervise dispute management for the North America OTC grocery channel and the ASM Broker Service. Directly support (s) all business financial goals as well as supporting Bayer Customer Service.
? Work cross-functionally with Customer Supply Chain, Sales and Product Supply
? Deduction Processes and Procedure Training
? AR account reconciliation
? Liaison to More ...
Senior Customer Service Logistics
Bayer | Mishawaka, IN, USA
May 2015 - November 2017
Promoted to this position to oversee the successful order execution for over $260MM annually in Customer orders. Directly supported meeting CVS Sales Goals as well as supporting CVS replenishment and fulfillment for CVS DCs.
? Work cross-functionally with Customer Supply Chain, Sales, Product Supply, Transportation and Finance
? Order Management of +$260MM annually
? Order Processing and More ...
Customer Service Specialist
Customer Supply Chain Solutions | Mishawaka, IN, USA
January 2014 - May 2015
Promoted to this position to develop Customer Supply Chain Solutions, monitored pricing agreements, and develop new business strategies. Managed inventory levels for specific Customers through Neogrid, and JDA. I mastered these tools and became consistent in meeting or exceeding customer expectations.
? Account specialist for HEB, Publix, Meijer and KMART
? EDI, VMI, Agentrics and JDA More ...
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Bachelors, General Studies-Business | Indiana, USA
2002 - 2009
? BBA in General Studies-Business Indiana University GPA 3.58
? Six Sigma Yellow Belt March 2020
FinanceSalesMicrosoft WordInventoryCustomer serviceoperationsLogisticsfinancial analysisCSRRetailLiaison ForecastingARsupply chainReconciliationsSales ForecastingfulfillmentMicrosoft Power Pointcredit ExcelCustomer Service RepresentativeAdministrative or ClericalBilling and CollectionsContinuous Improvement Business Operations and General BusinessGeneral Skills and ActivitiesManagement Activities or FunctionsGeneralGreat PlainsNational AccountsOrder ManagementOrder ProcessingShippingMessages and ContactPurchasing, Procurement, Inventory Control, Supply ChainCall Center or Help Desk or Customer ServiceCustomer FacingClerkCUSTOMER SERVICE ORIENTEDAccounting RelatedPositionsRETAIL SALESFinancial Planning & AnalysisSALES GOALSRECONCILIATIONCOLLECTIONSA/R