•Provide program management expertise in support of the successful deployment of a digital sales channel for a large communications company.
• Expand digital channel nationally from one trial group to over 200 agents
• Directly manage platform vendor resulting in resolution of persistent and hard to diagnose issues
• Implement Jira tickets process to track vendor platform issues and requests.
Recruited into role by executive team to lead a large-scale cultural change
initiative, transitioning project management organization to an agile-focused
methodology. Partnered with Business Development and Consulting Services
teams to maximize client opportunities by establishing product strategies.
Interviewed, hired, developed and managed a staff of 15 direct and 35 indirect
remote team More ...
One Touch Intelligence | Greenwood Village, CO, USA
January 2011 - January 2014
Selected to take over leadership of the entire software development and client experience organization after change of leadership resulted in operational restructure. Held direct accountability for driving the client management experience for key clients, ensuring ongoing satisfaction with the full product and service line. Built, developed and led a staff of 6, providing ongoing leadership More ...
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Bachelors, BA, Business Management | Milwaukee, WI, USA
Bachelor of Arts - BA, Business Management; Marketing Emphasis
product managementcoachingBusiness developmentbudgetingProject ManagementSalesTrainingbig dataProgrammingInformation TechnologyAccount managementoperationsbusiness operationsarchitectureContractsMachine LearningForecastingOnline learningoperations managementSales Supportrelationship managementsales managersales trainingOtherrequirements analysisBusiness Operations and General BusinessGeneral Skills and ActivitiesManagement Activities or FunctionsAccount MarketingDistributed SystemsE-LearningGeneralOne On OneRecords ManagementRolloutLARGE-SCALEINSTRUCTORSALES TEAMConfig Deploy Upgrade MigrateSATISFACTIONDEPLOYMENTQA and QCSTRUCTURED SOFTWAREComputer-BasedNATIONAL ACCOUNTSALES REPDEALER SALES