An expanded senior director level leadership role with responsibility for the direction of multiple teams (7) and locations (9 direct/ 102 indirect reports).
Focus on client and operational excellence drove record breaking client
satisfaction of 82%.
As owner of year end tax season planning, drove record productivity
improvements while maintaining high quality.
Creator of large acquisition More ...
Director of Client Service
ADP | Augusta, GA, USA
January 2018 - September 2019
Managed multiple teams (4) to ensure that service objectives, including
service levels, were met.
Included similar responsibilities of Senior Client Service Director on a
Client Service Manager II
ADP | Miami, FL, USA
December 2016 - January 2018
Responsible for the direction of the Technical Support Team as well as the Client Support Consultant Team (23 direct/ indirect reports).
Expanded role which included the responsibilities of Client Service Manager, in addition to the management and development of another Client Service Manager.
Developed Client Service Manager who was
promoted to lead Implementation team.
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University of Florida
Masters, Business Administration | Gainesville, FL, USA
2015 - 2016
Masters of Business Administration
University of Florida, Gainesville, FL
Florida International University
Bachelors, Operations Management | Miami, FL, USA
2011 - 2014
Bachelors of Business Administration
Florida International University, Miami, FL
Leadership FinancecoachingbudgetingSalespayrollReportingCompliancehuman resourcesoperationsHiringChange Managementemployee engagementPerformance ManagementRecruitmentTalent Management Organization developmentHR ManagementBookkeeping, Office ManagementBookeeping TasksRecruitment & StaffingASSOCIATEDirector levelNew HiresMessages and ContactAdminDegreed AccountingSALES REPRESENTATIVECUSTOMER SERVICE ORIENTEDAccounting RelatedPayroll TasksComputer RelatedRecordkeeping and SuppliesCLAIMSSATISFACTIONCLIENT SUPPORT