Managing a team of 25 associates who are responsible for delivering a best in class customer experience. Responsible for training,
providing feedback, leading change at internet speed and drive for scalable solutions to improve Amazon's overall business.
Executing well thought out approaches to problem solving and designing short term solutions while partnering with various support
teams to More ...
Professional Client Services Project Manager
AT&T | Plano, TX, USA
February 2016 - February 2019
Partnered with Vendors to serve as single point of contact from contract management to the implementation of multifaceted projects.
Directed relationship management with AT&T strategic vendors during the project management lifecycle to ensure project completion
and provide customer service within allotted timeline and budget.
* Exceeded contract management to the billing of 90 days achieving More ...
Lead Financial Analyst
AT&T | Dallas, TX, USA
April 2014 - February 2016
Collaborated with clients to complete annual capital planning processes. Communicated capital planning methods and processes to assure projects were provided funding in a timely manner. ? Conducted complex risk analysis via Microsoft Excel for 58 Business Solutions projects of up to $172.5 million to ensure products involved in the business case, produced profit for the company and adhered to More ...
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Bachelors, Business Administration | Chicago, IL, USA
Roosevelt University, Chicago, IL Bachelor of Science (BS) in Business Administration
Keller Graduate School of Management
Masters, Business Administration | Chicago, IL, USA
Keller Graduate School of Management, Chicago, IL Master of Business Administration
coachingbudgetingSalesTeachingTrainingProblem solvingReportinghuman resourcesAccount managementoperationsbillingAuditingForecastingEmployee relationsdirect salesmetricsTelecommunications data modelingrelationship managementAdministrationcreditHR ManagementBookkeeping, Office ManagementBookeeping TasksBusiness Operations and General BusinessGeneral Skills and ActivitiesManagement Activities or FunctionsInternal ControlsDegreed AccountingFINANCIAL REPORTSRECEIVABLE ACCOUNTSACCOUNTS RECEIVABLESGENERAL BUSINESSSALES CONSULTANTS