Supported eight Customer Service Leaders with customer communications, completion of outage
analytics, and customer relationship deliverables.
• Managed project controls for outages within the assigned customer base.
• Oversaw outage demand placement including parts requests, repair scheduling, and resourcing labor
• Collected timesheets from vendors and suppliers, calculating and More ...
Parts Service Specialist - Rebuilds
GE Steam Power Americas | Windsor, CT, USA
March 2013 - December 2019
Collaborated with Customer Service Managers, engineering, inventory, service centers and outside
vendors to supply necessary parts and services to complete rebuild projects, supporting $10 million in annual revenues.
• Worked closely with field employees and customers to ensure projects are on time and met the customer's needs.
• Processed quotes and proposals and orders for customer More ...
Customer Programs Coordinator
General Electric | Windsor, CT, USA
August 2008 - March 2013
Maintained and managed Customer Program Inventories for the Southwest Service Center customers.
• Created and managed a Customer Account Team for a large customer.
• Communicated with internal and field personnel to ensure team goals are consistent.
• Communicated with customers to maintain the company's core values of trust, team, and action.
• Performed Outage Planning with More ...
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Asnuntuck Community College
Other, Business Administration Coursework | Enfield, CT, USA
Business Administration Coursework
Asnuntuck Community College, Enfield, CT
Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OneNoteCustomer serviceLogisticsProcess ImprovementSAPSchedulingbillingOracleAdobeConfidentialityHelp DeskAdministrative Assistant Thinking outside the boxBoxfulfillmentTeam player, good with people, business intelligenceLight Technical/Trades/Skilled LaborBilling and CollectionsCollaborative InnovationISONitroTableau SoftwareFeminine LeadershipPurchasing, Procurement, Inventory Control, Supply ChainCall Center or Help Desk or Customer ServiceCustomer FacingCUSTOMER SERVICE ORIENTEDPrivacy and Data SecurityERP and CRMProtocols and StandardsCUSTOMER INQUIRIESREBUILDPowerMaxTechinical Aptitude