• Take all incoming calls outside and within the hotel.
• Respond to guests and prospective guests' inquires via phone.
• Transfer all incoming calls to the correct department.
• Email receipts to former guests when they request for one.
• Make wake up calls for guests.
• Received four Omni Service Champion Award nominations due to going beyond my work
Heart to Heart Hospice | Carrollton, TX, USA
January 2011 - September 2016
• Operated office equipment such as fax machines and copiers.
• Assisted office staff with filing and organizing paperwork concerning hospice patients.
• Decorated office according to the season/holiday.
• Awarded the Award of Excellence due to great work ethic.
Front Desk Receptionist
Larry North Fitness | Dallas, TX, USA
July 2016 - July 2016
• Provided attentive customer service to all customers and clients.
• Managed high volume multi-line phone.
• Reported sales and payments to management.
• Filed paperwork concerning customers and former employees of the company.
Texas Woman's University
Bachelors, English and Business | Denton, TX, USA
2009 - 2015
Bachelor's in General Studies • Texas Woman's University, Denton, TX • 2015
• In concentrations in English and Business.
SalesData EntryMicrosoft OfficeRetailAccounts PayablefilingReceptionist PaymentsAdministrative or ClericalGeneralfront deskMessages and ContactAdminCommon End-user SoftwareCore OfficeDegreed AccountingCUSTOMER SERVICE ORIENTEDDocument-centricPositionsRETAIL SALESMULTI-LINEINCOMING CALLSPBX