• Set traps with attractant in various PR sites to collect wild endemic Black Soldier Flies.
• Identify and sort the eggs/flies collected.
• Store the eggs collected at the sites.
• Collect eggs traps from sites as needed.
• Food production/maintenance for the feeding of the larvae as well as to use as an attractant in the traps.
• Oversee the hatching process.
• Document every step of the More ...
Customer Service Representative
TeleMedik | Mayagüez, Puerto Rico
October 2018 - Present
• Managed quality communication, customer support and product representation for each client.
• Informed customers about all product lines and services offered by the company.
• Ensured patient confidentiality by making sure health information was secured.
• Engaged customers and provided high level of service by carefully explaining details about documents.
• Fulfilled requests for title More ...
Universidad Interamericana de Puerto Rico
Bachelors, Microbiology | Aguadilla Pueblo, Aguadilla, Puerto Rico
2012 - 2017
Public RelationsmarketingCustomer servicetechnical writingInformation TechnologyDocumentationRetailMicrobiologyClinicalHelp DeskCustomer SupportAccounts PayablemanufacturingCustomer Service RepresentativeEquipmentOtherAdministrative or ClericalBilling and CollectionsData collectionGeneralGeneral LabMicroscopesPipingScience labMessages and ContactAdminDegreed AccountingClaims and BillingCall Center or Help Desk or Customer ServiceCustomer FacingCUSTOMER SERVICE ORIENTEDPositionsCLAIMSRETAIL SALESSpecs and DocumentationTests and FunctionsLABORATORYClaims and AdjustingPRODUCTION/MAINTENANCEFOOD PRODUCTION