As a former Director of Analytics and Customer Success in Fintech, I've
developed global teams and worked to advocate for equal representation of Black women on Wall Street.
Associate Director Customer Success
IHS Markit | New York, NY, USA
Conceptualized robust customer-focused strategies and directed geographically distributed teams for delivering best-in-class support to US based client base regarding overall products and services offered by organization.
Devised and executed robust policies/procedures to optimize support operations, ultimately maintaining high quality service standards and achieving maximum client satisfaction More ...