Multi-faceted results driven leader with extensive experience in customer experience management, customer retention and program management. Proven track record leading high performing teams.
Director Client Experience Support
Sunquest Information Systems | Tucson, AZ, USA
September 2017 - Present
Charged with accountability for support operations for 35 products/technologies including client relationship management domestically and internationally.
- Lead and mentor 7 direct reports and 70 indirect reports in performing at optimal levels.
- Year over year improvement of client satisfaction scores, including being above 2020 goal.
- Lead cross departmental organizational process More ...
University of Phoenix
High School, Information Technology | Cleveland, OH, USA
Completed course work in Information Technology at both Heidelburg College (Tiffin, OH) and the University of Phoenix (Cleveland, OH).
program managementTeam LeadershipProcess ImprovementCustomer EngagementCustomer Escalation ManagementLeadership Mentoring