Assisted members, under Medicare D, refilling prescription via mail order including transfer of prescriptions from retail to mail; Kept track of interactions with members by following the HIPAA guidelines; Verified members' eligibility and addressed concerns related to prescription drugs plans coverage;
Responded to inquiries from members and providers regarding prescription drug benefit plan More ...
Destination MCO Transportation | Orlando, FL, USA
March 2017 - December 2019
Coordinate trips for Emirates Airlines clients (first and business class); Handling client’s inquiries on transportation services (Transfers, Charters or Shuttles) closely with the Sales Department; Coordinate the communication with operations department and dispatch
Customer Support Specialist
HotelsPro | Maitland, FL, USA
November 2016 - March 2017
Responsible for dealing with the hotel reservations of travel agencies; Respond promptly to customer inquiries; Handle and resolve any problem with reservations; Communicate and coordinate with internal departments; Follow up on customer interactions.
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Associate, Cyber Security | Orlando, FL, USA
2018 - Present
Network Engineering Technology with Major on Cyber Security
Customer serviceInformation TechnologyEvent PlanningMS OfficeDatabaseInternetHelp DeskCustomer SupportFluent in PortugueseProficient in Spanish Administrative or ClericalEnglish CompositionGeneralHIPAACustomer FacingDISPATCHHOTEL RESERVATIONSProficient in French