I am first point-of-contact for clients requesting technical support with a proprietary commerce software. I analyze, research, and effortlessly explain step-by-step technical troubleshooting solutions related to MINDBODY SaaS products while documenting support flows with CRM tools. With me, customers experience effective communication and education on product features or additional services to More ...
Daily Operations Support
Mercedez-Benz Stadium | Atlanta, GA, USA
March 2017 - December 2019
Daily operations of the cashless POS system while maintaining positive customer and client relations. I am the go-to person for System Support for this small business, assisting with POS devices and the Accounting computers to maintain 99% uptime.
Verizon Wireless | Kennesaw, GA, USA
March 2017 - November 2018
Gathered information from inbound calls to assist clients with troubleshooting or initializing their devices remotely, using documentation to cut ticket times by 30%. I maintained a 94% Satisfaction Rating. I followed company policy to ensure that customer information was protected at all times. Also, I gained proficient knowledge of their proprietary CRM and simulation software.
Other, System & Network Administration | Atlanta, GA, USA
2019 - 2019
A non-profit organization where I was instructed and prepared to pass the CompTIA A+ and Network+ exams.
Savannah State University
Other, Mass Communications | Savannah, GA, USA
2009 - 2011
Partial studies for in Mass Communication, interrupted by financial hardship.
FinanceSQLbig datahuman resourcesInformation TechnologyCustomer Relationship ManagementSaaSlinuxAccountingCRMDatabaseInternetChange Managementclient relationsActive DirectoryVPNHelp DeskITILMainframeInternal AuditTechnical SupportOrganization developmentHR ManagementUser interfaceCompTIACompTIA Network+Mobile DevicesSoftware as a ServiceConfig Deploy Upgrade MigrateOperations, Monitoring and Software ManagementPrivacy and Data SecurityERP and CRMTalent SourcingNetworkUNIX and LINUXVMSProtocols and StandardsDNSDHCPTCPTCP/IP