I am a unique combination of technology and user centeredness who is looking ...
User Centered Researcher, Innovation Technology Lead
Nationwide | Columbus, OH, USA
May 2018 - Present
Functioning as principal technologist on a user centered research pod, my emphasis is on seeking to
understand the context and motivations of people with their digital products. This increased the
exploratory capability of the organization and lead to
• Quantitative, qualitative and guerilla research that discovered unmet customer needs which
Nationwide was uniquely positioned handle More ...
Strategic Cognitive Consultant
MassMutual | Springfield, MA, USA
May 1999 - May 2017
Developed an operational strategy to support the first Innovation Practice at a major life insurance
company whose goal was to mature knowledge as a capability. The aim of our product was to reduce the loss of deep, institutional knowledge and support the decision-making capabilities of next-
• Our initial minimal viable product (MVP) successfully supported collaboration More ...
Owner / Knowledge Manager
Link-Systems International | Springfield, MA, USA
May 1995 - May 1999
Mediated the client's transition from pre-production proofs (blue lines) to direct-to-press publishing
techniques resulting in substantial cost efficiencies for the client.
• Drove virtual collaboration in a distributed workforce by promoting high employee engagement and putting diversity and adaptability at the center of our operation.
• Developed a proprietary front end designed to increase More ...