Partnered with Global Sales and Account Management to acquire, retain, and expand relationships with top 85 global customers.
Portfolio retention rate: 97%
Contributed to signing of over $600M in global travel management service contracts.
Generated over $10M in mobile hotel booking revenue from customers in first year.
Recruited 12 customers to help develop CWT’s new business intelligence More ...
Director, Account Management, Global Corporate Services
American Express Company | Paris, France
August 2007 - August 2010
United and led team of eight account managers to increase penetration of corporate payment products within $1 billion charge volume global client portfolio (approximately 80 customers).
Achieved 100% of revenue targets in a period when customers were cutting Travel & Expense budgets in response to economic downturn.
Led market research to gather insight on CPO/CFO/Treasurer expense management More ...
Formulated and executed plan to increase merchant activation and card acceptance in Europe, leading to 15% increase in charge volume across the region.
Streamlined marketing budget and optimized spend by channel
Coached team of six sales strategy managers in London and seven Marketing Managers throughout Europe to increase card acceptance throughout the region.
Created and launched travel More ...
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Columbia Business School
Masters, Finance and International Business | New York, NY, USA
1997 - 1998
Bachelors, Political Science and French | Bloomington, IN, USA
1986 - 1989
PodcastsWritingDigital marketingPublic RelationsCustomer Relationship Managementmarketing strategyPrezicompetitive analysisFrench LanguageBudget AnalysisCustomer LoyaltyCustomer Value PropositionDigital Product DevelopmentMultinational Team Management