? Schedule, onboard, launch, and pause deals, representing the entire deal lifecycle and ensuring the success of the merchant accordingly from start to finish.
? Work directly with card networks and engineers on product improvements.
? Identify opportunities to update and adapt Groupon processes to the start-up nature of Groupon+.
? Input sensitive merchant and credit card partner data into More ...
Uber Eats | Chicago, IL, USA
August 2016 - November 2016
? Collaborated with restaurant managers on overall appearance of their restaurants on app.
? Trained new onboarding specialists in menu creation, photography uploading, and Salesforce.
? Created and edited menus using Telescope, making hundreds of changes to grammar and spelling per day.
Charlatan | Chicago, IL, USA
November 2014 - January 2016
? Booked reservations and strategically arranged floor plan to ensure smooth service.
? Managed customer service by warmly greeting guests, answering phones, and handling guest complaints.
? Headed the development of our concierge program by forming relationships with nearby hotel concierges.
Bachelors, English | Chicago, IL, USA
2010 - 2013
DePaul University, Chicago, IL September 2010- May 2013
Bachelor of Arts in English, GPA 3.5/4.0
Academic Honors: Dean's List 8/8 quarters in attendance
Financehuman resourcesClerical Information TechnologyoperationsmanagementAccountingRetailOnboardinginvoicesTalent Management Telecommunications Executive assistant filingInternal Auditanswering phonescreditAdministrative supportAdministrative or ClericalBilling and CollectionsBookkeeping, Office ManagementBookeeping TasksBusiness Operations and General BusinessGeneral Skills and ActivitiesManagement Activities or FunctionsSMSScanningSecuritiesMessages and ContactAdminGREETINGCall Center or Help Desk or Customer ServiceCUSTOMER SERVICE ORIENTEDDocument-centricCredit and UnderwritingOperations, Monitoring and Software ManagementStandards, Protocols, TechnologiesANSWERINGCREDIT CARD