Responsible for overseeing major retail accounts such as Wal-Mart, TJ Maxx, Marshalls, Home
Goods, and Bed Bath & Beyond with annual sales totaling over $50M.
* Lead a team of 8 logistics and customer service reps with assigned accounts, ensuring orders are
processed efficiently and that all fulfillment goals are met.
* Act as liaison between executive team and 3PL warehouse, as well as More ...
Customer Service Supervisor
Snapware Corporation | Ontario, CA, USA
June 2007 - March 2011
Oversaw daily operations of the Customer Service Department such as coordinating payroll,
employee work schedules, and account setup.
* Investigated short payments from customers in collaboration with the Accounting Department.
* Handled escalated customer issues, annual employee performance reviews, and training.
Service Specialist Supervisor/Account Manager
Cardinal Health | Ontario, CA, USA
September 2000 - June 2007
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SalesmarketingInventorypayrollhuman resourcesAdvertisingBrand managementRetailMarketing CommunicationsRelationship buildingbrand marketingchannel managementAdministrative or ClericalChannel, Partner & Ecosystem MarketingGeneral Skills and ActivitiesGeneralShippingAudienceMessages and ContactCall Center or Help Desk or Customer ServiceAccounting RelatedPositionsRETAIL SALESRETAIL MARKETINGSERVICE DEPARTMENT