Supervised 5 direct reports and 50 staff positions. Assigned, or delegated specified work or functional activities and disseminated policies and objectives to supervisors / staff. Collaborated in development and implementation of organizational guidelines, practices, procedures, and attainment of operating goals. Reviewed, analyzed, and prepared reports, while managing status of work in More ...
Account Coordinator Manager
Optum | Golden, CO, USA
September 2017 - July 2019
Oversaw, trained, and grew team of 15 account coordinators. Led team in delivering excellent customer service to 50+ clients, while building strong relationships to meet service level agreements (SLAs).
• Analyzed operational performance and deployed plans, attaining organizational efficiencies and financial goals, fostering team knowledge and growth during client expansion.
• Identified 14 More ...
Account Coordinator Supervisor
Optum | Golden, CO, USA
June 2016 - September 2017
Developed account coordinator department, including hiring, training, establishing policies and procedures, overseeing workflow to meet client deliverables and satisfaction.
• Hired new employees and created training program, enhancing process improvements for account coordinator team, moving from Account Management Department to Operations Department. Due to client growth, expanded the team More ...
Show 3 more
University of Denver
Masters, Health Care Systems | Denver, CO, USA
Masters of Health Care Systems, University of Denver, Denver, CO
COLORADO STATE UNIVERSITY
Bachelors, Business Administration | Fort Collins, CO, USA
Bachelor of Science (BS), Business Administration, Colorado State University, Fort Collins, CO
coachingProject ManagementData analysispayrollReportingCompliancehuman resourcesInformation TechnologyAccount managementoperationsJiraSharePointDatabaseInternetLiaison employee engagementAccounts Payableoperations managementRFPOperations Managerbusiness intelligenceHR ManagementOrganizational SkillsAdministrative or ClericalBilling and CollectionsBusiness Operations and General BusinessGeneral Skills and ActivitiesManagement Activities or FunctionsTableau SoftwareMessages and ContactAdminDegreed AccountingBUDGETCUSTOMER SERVICE ORIENTEDComputer RelatedConfig Deploy Upgrade MigrateOperations, Monitoring and Software ManagementCLAIMSQA and QCUSER ACCEPTANCEMICROSOFT SHAREPOINTSERVICE LEVEL AGREEMENTSCOLLECTIONFINANCIAL REPORTS