Led root cause analysis, facilitated investigations to identify the source of problems and pain-points arising in processes.
Responsible for creating and instituting solutions which would prevent problem reoccurrence and, if necessary, address initial ramifications.
Conducted follow-up testing and research to determine if the solutions created were successful.
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Freelance UX Designer
AdamTicknor.com | Remote
January 2020 - March 2020
Researched, designed, prototyped and build a responsive website end-to-end.
Distilled the client needs, ideas and goals into a cohesive product.
Created all branding, illustration and an online education program.