Partnered with clients to meet global shipping and distribution.
? Audited 1,000+ shipment exceptions based on familiarity with client accounts. Avoided fraud shipments.
? Monitor an average of 10 help desk requests, to give +10,000 employees access to shipping tools.
? Serve as company administrator for shipping tool (Neopost) ensuring customer satisfaction through proactive communication.
? More ...
Cross Functional Technician
Ricoh USA | Dulles, VA, USA
January 2015 - July 2015
• Reception: Receive and direct a high volume of inbound phone calls. Assist in the scheduling and booking of meetings/conference rooms. Greet and assist visitors.
• Scanning Operations/Accounts Payable: Receive and sort inbound mail. Scan and enter data from mail received. Assist with submitting invoices using Zen desk ticketing system.
• Shipping and Receiving: Receive and sort inbound More ...
Marketplace Development Specialist
FedBid Inc | Vienna, VA, USA
February 2014 - October 2014
Sourced commercial-based businesses.
? Assisted in managing targeted email campaigns to help identify new sources of revenue from existing clients.
? Qualified leads resulting in prioritized outreach for sales team.
? Provided training and assistance to clients to ensure compliance with Terms and Conditions.
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Bachelors, Business Administration | Winchester, VA, USA