Johnson and Johnson Inc., Animas Corportation | Remote
April 2015 - Present
Audit recorded and live customer service agents on diabetes related call quality and documentation to ensure compliance to company procedures. Provide performance feedback to call center agents, leadership and quality teams. Collaborate with Medical Surveillance, Product Analysis Lab and Complaint Management to have accurate and timely Medical Devices reporting to the FDA. Complete Medical More ...
Customer Technical Support Representative, Tier 3
Johnson and Johnson Inc., Animas Corporation | Remote
October 2009 - April 2015
Ensured accuracy and completeness of providing Post Market Diabetes Customer Technical Support to Animas customers. Utilized clinical skills to appropriately manage and assess customer needs for technical support and document in accordance with good documentation practices and applicable regulations. Implemented tracking and trending of post market data in order to ensure that post market More ...
Center for Diabetes Program Coordinator
Murray Calloway County Hospital | Murray, KY, USA
August 2001 - October 2009
Educated patients on Diabetes Self-Management through group classes and individual sessions per American Diabetes Association approved curriculum. Responsible for developing and implementing strategies to improve the care of patients with diabetes. Assessed individual needs in relation to the diabetes disease process in outpatient and inpatient setting. Led education to clinical staff regarding More ...
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Murray State University
Bachelors, Dietetics and Food Service Administration | Murray, KY, USA