Technical operations support specialist tasked with implementing direct connect remote source items via project
management, system configuration, and usability testing.
• Researched and achieved intermediate proficiency in coding and several programming languages outside of company to assist in streamlining and bolstering data efficiency in position
VENDOR CONTRACT COORDINATOR
Apple Leisure Group | Bayside, WI, USA
April 2014 - January 2020
Operations support specialist designated with establishing and developing vendor relationships, review and distribution
contracts for implementation, and assisting management with on-shore and off-shore training
• Assisted in creating hybrid process for internal departments
• Led and trained teams in Milwaukee and New Delhi via training discourses and program development
• More ...
SERVICE + CUSTOMER EXPERIENCE REPRESENTATIVE
BMO Harris Bank | Milwaukee, WI, USA
July 2010 - November 2013
Front-line customer support via in-depth product, service, and market knowledge, customer relationship development,
conflict resolution and problem solving, and Federal banking guidelines enforcement.
• Created training systems and templates for local branches
• Trained and assisted associates regarding new merger processes
• Assisted local branches with computer and systems More ...
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Harvard Business School
Other, Business Analytics | Remote
2020 - Present
Harvard Business School Online - Business Analytics Certification Spring 2020
Milwaukee Area Technical College
Associate, Marketing | Milwaukee, WI, USA
2018 - Present
Milwaukee Area Technical College, 2018-20
Associates of Arts and Sciences, AAS in Marketing
Communicationdata sciencecodingTime managmentData analysisProblem solvingHTMLDigital marketingmarketingProgrammingUsability TestingInformation TechnologyJiraSaaSAdvertisingMarket ResearchDatabaseContractsMarketing CommunicationsFlexibility/AdaptabilityusabilityBusiness Operations and General BusinessGeneral Skills and ActivitiesManagement Activities or FunctionsData collectionContent ManagementDigitalGeneralDIGITAL CAMPAIGNSEARCH ENGINE OPTIMIZATIONCONTENT MANAGEMENT SYSTEMQA and QCData & AnalyticsMARKETING ANALYSISMARKETING CAMPAIGN