I’m a dynamic leader with 18+ years of customer care management, health & welfare benefits, claims, operations & training experience. I embrace results driven leadership & accountability.
A Better You Professional Consulting Services | Remote
June 2020 - Present
Creating project planning and process mapping for law firms and small business. This is my business :)
Consultant- State of Florida Unemployment Claims
Kforce | Remote
April 2020 - Present
Providing support to the citizens of the state of Florida to help them obtain benefits through the state run Reemployment Assistance program due to COVID 19.
Sr. Manager- Consumer Finance Title Services Contact Center Operations and Training
Wyndham Destinations | Orlando, FL, USA
February 2009 - April 2020
Oversaw the recruitment, development, mentorship and guidance for the Consumer Finance Title Services Contact Center and Title Services Training Team. Was responsible for a staff of 25-51 associates, 2 team leads, 2 supervisors and dept. trainer who interacted with customers via phone, email, U.S. mail, online chat and in person to resolve all legal, title and customer service related matters More ...
University of Central Florida
Bachelors, Business- Management | Orlando, FL, USA
2020 - 2020
Business Certificate program designed to hone in on managing customer service teams and departments in all segments and industries.
Florida Atlantic University - College of Business
Bachelors, Hospitality and Tourism Management | Boca Raton, FL, USA
2020 - 2020
Hospitality and Tourism Management:
Revenue Management, Guest Services, Hospitality Law
Visiocopy writingCustomer SupportMicrosoft Power PointNegotiations LeadershipBusiness WritingLegal Project ManagementMainframe TestingKnowledge and Learning Management