The Benefits and Policies That Make This Company Inclusive and Genuinely ‘Uplifting and Encouraging’

“Together, we deliver the right home improvement products, with the best service and value, across every channel and community we serve,” Lowe’s Home Improvement tells Fairygodboss.

At their start, Lowe’s was a small company in the mountains of North Carolina; however, over time, they became a global home-improvement retailer with more than 300,000 associates around the world. While Lowe’s employees come from and work within a variety of global cultures and cater to an enormous amount of different demographics, the company culture remains the same throughout because Lowe’s core values are deeply ingrained in their foundation.

Lowe’s unchanging values are:

• Maintaining strong relationships with customers by delivering tailored solutions that meet customer needs, while constantly thinking of ways to add more value. 

• Delivering results by holding themselves accountable even through challenging circumstances and change. 

• Taking immediate and decisive action by using appropriate urgency and enthusiasm.

• Being courageous by addressing difficult issues and making tough decisions without fear or hesitation. 

• Continuous learning to meet individual and organizational goals — and helping others to do the same.

By relying on these values, Lowe’s is able to better support employees, customers and the communities they serve. Read on to see how they accomplish this...

How Lowe’s supports employees, customers and global communities.

“Lowe’s is passionate about being an innovator in both the retail and home-improvement spaces,” the company says. “Though the events of 2020 and beyond have forced some companies to reevaluate the way they do business, Lowe’s was able to quickly adapt because of policies either already in place or in the works by our CIO, Seemantini Godbole.”

Through Godbole’s leadership, Lowe’s not only rolled out product pick-up lockers, but it also developed custom artificial intelligence technologies that help customers to envision products in their homes. Lowe’s also prides itself on giving back to communities and helping people build homes.

In 2020, the company dedicated more than $150 million to support their communities, including more than $100 million in pandemic-related relief. This included a new grant program, Lowe’s Small Business Grant Program, which was established in partnership with Local Initiatives Support Corporation (LISC). This contributed $55 million to help meet the most immediate needs of rural, minority-owned and women-owned small businesses.

Lowe’s also works with organizations like Habitat for Humanity International, Rebuilding Together and other nonprofit partners to support safe and affordable housing initiatives and to identify and address critical needs across their communities.

But Lowe’s isn’t only thinking about their customers and communities; they’re also thinking about their own people. In fact, the company won recognition at the Grace Hopper Celebration for their role as a major employer for women in tech. 

“We know exactly what it takes to be an innovator and leader in this industry, and we can’t achieve it without women,” they tell Fairygodboss, noting that women make up 33% of the executive leadership team, and people of color comprise 44%.

“Lowe’s has offered me so many opportunities to share my TA experience, learn from our great leaders and grow my career here,” Jade Walker, diversity strategy manager, says. “I’m passionate about diversity and inclusion here at Lowe’s and love that I’ve been able to bring that passion to my job. In partnership with the Lowe’s CD&I team, we’re working to build out a winning diversity talent acquisition strategy.”

Lowe’s offers a competitive benefits package to attract and retain diverse talent. This includes 401(k) matching, TELADOC on-demand remote medical care, 12 weeks paid maternity and parental leave, tuition reimbursement, dependent care, commuter flexible spending accounts, adoption assistance, fertility benefits, pre-paid legal services, time off for community involvement and more.

Career development opportunities at Lowe’s.

Lowe’s also boasts a number of expansive career-development opportunities across all lines of business for existing employees and job seekers alike, enabling them to envision a wide variety of futures at the company. So, although an employee may start at the store level, thousands move up through management to pro services, corporate and supply chain. The company’s Track to the Trades program even connects associates who are interested in pursuing careers in the skilled trades to apprenticeships — and it covers training expenses.

“From all levels of employment at Lowe’s, associates are encouraged to explore as much of the company — and what we have to offer in every route — as they can,” the company explains. “Women have found major success in all departments and levels, from entry to executive. While we love to promote our associates from within and celebrate their achievements along the way, we also encourage associates to speak directly to their leaders about advancement opportunities to pursue exciting new paths.”

Just take Shirley Gomes, culture and diversity consultant, for example.

“When I first joined Lowe’s I had no idea how drastically my career would shift, or how I would be offered the myriad of opportunities that I have been fortunate to be given,” she says. “My favorite part of working here is to have leaders who truly care about me succeeding in my role, to be provided resources to continue to grow in my ambition and to be given a voice in a room, any room. I have already learned so much about the work that I get to do and have had the privilege of working with so many different teams across various business units. The projects that I get to work on truly feel meaningful to the business and are always providing me with steps to further my career.” 

Erica Crane, human capital research senior analyst, is another example of someone who moved up through the ranks. She calls her experience at Lowe’s very rewarding and accommodating throughout her entire career through a number of positions.

“I started as a deaf intern 15+ years ago, and there are many opportunities to move up and advance your position,” she explains. “I’ve been blessed with many wonderful colleagues and leaders who are very friendly and supportive. The pay and benefits are wonderful, and I feel like I'm being taken care of very well. I highly recommend Lowe’s as an employer of choice and a best place to work!”

After all, at the end of the day, it’s the people that make Lowe’s such a great place to work.

“Lowe’s has been so good to me in my nearly four years with the company, and I’ve learned more than I could have ever imagined — much of that I credit to the amazing women I’ve had the privilege of working alongside,”  Emily Griffin, digital content consultant, says. “The women we work with are so uplifting and encouraging in the most genuine way — something I don’t know that all women are so fortunate to find in the workplace.”

Want to learn more about working at Lowe’s? Check out their current jobs via the link below.

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