#REQ202411-074
r clients' barriers. This role is the sole administrative support of an Accolade team..
A day in the life...
Timely and accurate resolution of tasks:
Ensure the smooth flow of outbound notes and other correspondence as needed.
Identify providers based on client needs and preferences
Assure availability and the right specialty and sub-specialty is available at a given practice through making outbound calls in a call center environment
Efficiently and accurately communicate provider options back to the Accolade Health Assistant in a way that provides clear answers to the client's request
Collaborate with Accolade team mates to help them the deliver best possible service experience for Accolade clients.
Ensure voice mails and tasks are attended to by other Health Assistants when they are unavailable due to absence.
Maintain a record of provider engagement experiences to continuously improve our search processes and results
Use a combination of IT tools, direct contacts and personal influence to find provider options for clients
Leverage multiple internal and external tools, sites and systems to resolve tasks and inquires
Assure Note cards and other correspondences are mailed timely.
Do web based non-clinical research as needed.
Special administrative projects as requested
Comply with Company and HIPAA guidelines
Other administrative tasks as assigned by your team's steward.
Health Assistant peer education and relationships:
Health Assistant and CSA collaborate to identify gaps in knowledge and process
Support Health Assistants and peer CSAs when struggling to use a tool or find a provider
Health Assistants and your peers trust you
What we are looking for...
Required:
High School Diploma/GED
1+ years employment experience in the customer service industry, the service industry, administration, or reception
1+ years hands on experience with web-based applications
Preferred:
Demonstrated ability to utilize multiple systems while navigating variable content and process
Process orientation and concise documentation
Excellent verbal and written communication
Shows a sense of urgency, self-motivated
Time management and prioritization
Able to work quickly and maintain flexibility/adaptability
Critical thinking and problem-solving ability
Demonstrated attention to detail
Ability to learn new systems and concepts quickly and retain information
Computer proficient (touch typing, Microsoft Office experience, navigating PCs including saving documents/creating folders, etc)
A team player capable of working effectively with individuals across teams
Commitment to quality
No healthcare background required
Salary: $18/hr
Benefits
Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
HDHP medical plan with generous employer contributions towards an HSA
401(k) Retirement Plan with matching employer contributions
Open Time Off
Generous Holiday Schedule + 5 floating holidays
18 weeks of paid parental leave
Subsidized commuter benefits programs
Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
1 Volunteer days per year
Employee Stock Purchase Plan (ESPP) w/ employee discount
We strongly encourage you to be vaccinated against COVID-19.
Our people are the Heart of Accolade
Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values:
Member Obsessed
For everything we do, we ask ourselves: Is this going to make our member's life measurably better?
Be Fearless
We think differently. We do what's never been done. We are reinventing healthcare every step of the way.
Stronger Together
We honor the differences among one another and know that our unique perspectives drive us forward.
Genuine Care
We care deeply about the human beings we work with and serve. We have each other's back.
Embrace Reality
We bring the data, tell the truth, and trust each other.
Relentless Execution
We operate with a bias for action. Take initiative, move fast & have fun.
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.
To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.
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