Internal Trainer

Accolade, Inc.

Prague, Czechia


Position summary

l seamlessly blend instructor-led training with self-driven learning materials and excellent documentation. You will collect data, analyze the impact of learning initiatives, and partner with senior team members to develop viable solutions and program improvements that drive the intended outcomes, productivity and proficiency. On this role you will adapt curriculum for a variety of audiences, learning delivery methods, and technological needs. This includes identifying training needs, producing documentation and training plans, creating a wide variety of training materials, self-paced content, and delivering training. You will be deeply integrated with the US training team. Outside the day-to-day onboarding programs, you will conduct internal trainings, as per individual learning needs to support Accolade's Learning & Development initiatives and you will be helping P&C with promoting our culture and events.

A day in the life...

  • Guides new employees through Accolade's in-person onboarding programs in duration of 2-6 weeks per class, including monitoring employee success to inform process improvement of current programs and new program development, implementation, and evaluation.

  • Supports employee's personal growth and improvement throughout the New Hire Learning experience, creating individualized lesson plans which address areas of deficiency through extra practice.

  • Manages and documents training schedule, attendance, and updates to curriculum.

  • Administers learning programs that create a positive employee experience, while driving toward more proficiency and productivity of the team.

  • Conducts internal trainings as per identified needs to support development of teams as well as individuals.

  • Prepares lesson plans that include the method, media, and documentation to be presented; conducts needs' assessment to determine the effectiveness of training programs and modifies delivery as needed.

  • Coaches and inspires employees to embrace learning in areas outside of their comfort zone, so that they will be successful in their roles.

  • Coordinates daily classroom set-up and logistics including furniture and equipment (computer, monitors, headset) audio and video projection units. Manage clean-up post event.

  • Executes additional activities and events such as Lunch and Learns, New Hire welcome activities, and class celebrations.

  • Engage with the Managers (your business partners) to seek their continuous feedback and learning requirements.

What we are looking for...

  • Bachelor's degree or equivalent combination of education/experience

  • 2-3 years of relevant experience in a similar position in a corporate environment

  • Previous classroom teaching/instructing experience, including demonstrated classroom management skills - lead and engage a classroom

  • Ability to deliver, prioritize, manage and complete learning projects with tight deadlines

  • Ability to objectively assess and evaluate performance and employee matters and deliver feedback when needed

  • Possess and applies critical thinking, hands-on attitude and decision making skills

  • Strong program management skills

  • English on native speaker level - C2 (all trainings are conducted in English)

  • Skilled in using web conferencing technologies such as WebEx, Go To Meeting, Join Me, Zoom.

  • Proficiency using Microsoft suite - advanced PowerPoint and SharePoint.

While working in Accolade you will enjoy the following benefits:

  • Stock Options Purchase Programme

  • 5 weeks of paid vacation

  • 6 personal days per year (prorated start between Jan-June=6, July-December=3)

  • Card Gastro in value of 130 CZK per working day (without employee contribution)

  • Card Flexi in value of 750 CZK per month or Multisport Card

  • Pluxee Flexi Pass Card in value of 350 CZK per month for all employees

  • Head Space Emotional Support app (

  • Carrot - support on family forming journey (

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  • Yoga Classes with a contribution

  • 1 paid day off for volunteerism per year

Our people are the Heart of Accolade

Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values:

Member Obsessed

For everything we do, we ask ourselves: Is this going to make our member's life measurably better?

Be Fearless

We think differently. We do what's never been done. We are reinventing healthcare every step of the way.

Stronger Together

We honor the differences among one another and know that our unique perspectives drive us forward.

Genuine Care

We care deeply about the human beings we work with and serve. We have each other's back.

Embrace Reality

We bring the data, tell the truth, and trust each other.

Relentless Execution

We operate with a bias for action. Take initiative, move fast & have fun.

Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at You can also report it to your state attorney general.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.