#REQ202411-087
leading by example as an Accolade Health Assistant. Your role will enable your team to give great customer care, develop and grow your team, and help them meet their performance objectives. Our stewards are hands-on working leaders who have a passion for service excellence.
A day in the life...
Manage the Team
Responsible for performance management coaching to develop a team of Accolade Health Assistants and support them in meeting their performance objectives
Clearly define and understand behaviors through observations and data delivering in 1:1 feedback sessions with team and escalating themes and trends
Responsible for timely reviews and approvals of team's attendance and timecards
Supports in hiring, developing, and retaining top talent
Manage the Business
Supports in driving defined metrics to deliver on customer performance guarantees
Responsible for handling live escalations
Partners with Senior Stewards to identify and communicate risks to stakeholders and resolve problems to ensure member service quality is maintained at the highest level
Career Development and Growth
Advocates for continuous training, learning and development
Recognizes and develops talent
What we are looking for...
Bachelor's Degree and/or 5+ years of relevant experience
Excellent communication, leadership, and interpersonal skills
Strong critical thinking and problem solving
1+ years of relevant, progressive management experience (and demonstrated success):
Managing a team in a high-touch service environment (preferably with an inbound/outbound telephonic component and/or healthcare-related); including motivating team members to high-performance and achievement of specified goals
Successful tenure as Accolade Team Lead may substitute for Management experience above.
Proficiency in Microsoft Office
Bi-lingual (Spanish) is desired
Salary- $59,500-$70,000
Benefits
Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
HDHP medical plan with generous employer contributions towards an HSA
401(k) Retirement Plan with matching employer contributions
Open Time Off
Generous Holiday Schedule + 5 floating holidays
18 weeks of paid parental leave
Subsidized commuter benefits programs
Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger
1 Volunteer days per year
Employee Stock Purchase Plan (ESPP) w/ employee discount
We strongly encourage you to be vaccinated against COVID-19.
Our people are the Heart of Accolade
Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values:
Member Obsessed
For everything we do, we ask ourselves: Is this going to make our member's life measurably better?
Be Fearless
We think differently. We do what's never been done. We are reinventing healthcare every step of the way.
Stronger Together
We honor the differences among one another and know that our unique perspectives drive us forward.
Genuine Care
We care deeply about the human beings we work with and serve. We have each other's back.
Embrace Reality
We bring the data, tell the truth, and trust each other.
Relentless Execution
We operate with a bias for action. Take initiative, move fast & have fun.
Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.
Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.
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RSRACC
Accolade