Unit Manager - Rapid Cycle Testing

ocesses and changes

• Work with Sales leadership on key initiatives

• Assist Sales Operations with SOP's

• Work with Product team to ensure systems build aligns with the Sales leadership team's vision

• Help prioritize bugs, enhancements and features

• Work with BI to ensure we have the correct reporting for “go live”

• User acceptance testing before deployments and monitor the floor for validation or escalations that require attention.

• Provide Sales leadership and Product Owners timely feedback

• Help test and manage new processes and marketing campaigns

• Assist in creating prospect insights and Communicator highlights

• Meet with Sales leadership and Debt Consultants to solicit feedback

• Manage current system projects and future system projects

• Host Sales leadership and Product collaboration meetings

• Work with Sales Operations on to create communication and messaging for Sales floor

• Review reports, identifying trends and areas of opportunity

• Assist in onboarding new hires slack channels/ end to end demo's

• Assist IT and internal services with after-hours deployments

• Partner with Director, Sales Operations on projects

Qualifications

What you'll bring:

• Minimum of 2 years of experience as a Unit Manager in FDR Sales or Debt Consultants with leadership experience.

• Familiarity with Adherence and Conformance standards employed by Workforce Management in an inbound call center environment.

• Strong understanding of Freedom's systems (Communicator, SUIP, Grafana) and sales process

• Schedule flexibility within operating hours - Willing to work weekends, opening or closing shifts depending on the product release requirements

• Ability to exercise discretion and independent judgment with respect to matters of significance.

• High-level analytical skills, and strong verbal and written communication skills.

• Flexible and adaptable, with the ability to maintain a positive and professional attitude and maintain composure under stress.

• Self-starter, capable of working independently, taking initiative, and managing workload – all while advancing the priorities of the broader FDR Sales Leadership Team.

• Currently WFH but some in office is required for certain projects. Needs to be in the Phoenix-Tempe metro area.

Additional Information

• Oracle job title: Unit Manager, FDR Sales
• Hiring Manager: Kimberly Lin
• Role Reports to: Kimberly Lin
• Pay Grade: Salary + Bonus (Bonus compensation is paid based on achieving objectives, which are measured by 3 components that adjust monthly according to project priorities.)