#REF3250K
ocesses and changes
Work with Sales leadership on key initiatives
Assist Sales Operations with SOP's
Work with Product team to ensure systems build aligns with the Sales leadership team's vision
Help prioritize bugs, enhancements and features
Work with BI to ensure we have the correct reporting for “go live”
User acceptance testing before deployments and monitor the floor for validation or escalations that require attention.
Provide Sales leadership and Product Owners timely feedback
Help test and manage new processes and marketing campaigns
Assist in creating prospect insights and Communicator highlights
Meet with Sales leadership and Debt Consultants to solicit feedback
Manage current system projects and future system projects
Host Sales leadership and Product collaboration meetings
Work with Sales Operations on to create communication and messaging for Sales floor
Review reports, identifying trends and areas of opportunity
Assist in onboarding new hires slack channels/ end to end demo's
Assist IT and internal services with after-hours deployments
Partner with Director, Sales Operations on projects
Qualifications
What you'll bring:
Minimum of 2 years of experience as a Unit Manager in FDR Sales or Debt Consultants with leadership experience.
Familiarity with Adherence and Conformance standards employed by Workforce Management in an inbound call center environment.
Strong understanding of Freedom's systems (Communicator, SUIP, Grafana) and sales process
Schedule flexibility within operating hours - Willing to work weekends, opening or closing shifts depending on the product release requirements
Ability to exercise discretion and independent judgment with respect to matters of significance.
High-level analytical skills, and strong verbal and written communication skills.
Flexible and adaptable, with the ability to maintain a positive and professional attitude and maintain composure under stress.
Self-starter, capable of working independently, taking initiative, and managing workload – all while advancing the priorities of the broader FDR Sales Leadership Team.
Currently WFH but some in office is required for certain projects. Needs to be in the Phoenix-Tempe metro area.
Additional Information