Unit Manager - Rapid Cycle Testing

Achieve

5

(5)

Tempe, AZ

Why you should apply for a job to Achieve:

  • 5/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible work schedule includes in office, remote or hybrid options
  • Rated Top Companies with Best Benefits-to include No-cost mental health programs and No-cost on every prescriptions
  • Foster a culture that values diversity, equity and inclusion. Our Employee Resource Groups offer community, events and relevant benefits
  • #REF3250K

    Position summary

    ocesses and changes

    • Work with Sales leadership on key initiatives

    • Assist Sales Operations with SOP's

    • Work with Product team to ensure systems build aligns with the Sales leadership team's vision

    • Help prioritize bugs, enhancements and features

    • Work with BI to ensure we have the correct reporting for “go live”

    • User acceptance testing before deployments and monitor the floor for validation or escalations that require attention.

    • Provide Sales leadership and Product Owners timely feedback

    • Help test and manage new processes and marketing campaigns

    • Assist in creating prospect insights and Communicator highlights

    • Meet with Sales leadership and Debt Consultants to solicit feedback

    • Manage current system projects and future system projects

    • Host Sales leadership and Product collaboration meetings

    • Work with Sales Operations on to create communication and messaging for Sales floor

    • Review reports, identifying trends and areas of opportunity

    • Assist in onboarding new hires slack channels/ end to end demo's

    • Assist IT and internal services with after-hours deployments

    • Partner with Director, Sales Operations on projects

    Qualifications

    What you'll bring:

    • Minimum of 2 years of experience as a Unit Manager in FDR Sales or Debt Consultants with leadership experience.

    • Familiarity with Adherence and Conformance standards employed by Workforce Management in an inbound call center environment.

    • Strong understanding of Freedom's systems (Communicator, SUIP, Grafana) and sales process

    • Schedule flexibility within operating hours - Willing to work weekends, opening or closing shifts depending on the product release requirements

    • Ability to exercise discretion and independent judgment with respect to matters of significance.

    • High-level analytical skills, and strong verbal and written communication skills.

    • Flexible and adaptable, with the ability to maintain a positive and professional attitude and maintain composure under stress.

    • Self-starter, capable of working independently, taking initiative, and managing workload – all while advancing the priorities of the broader FDR Sales Leadership Team.

    • Currently WFH but some in office is required for certain projects. Needs to be in the Phoenix-Tempe metro area.

    Additional Information

    • Oracle job title: Unit Manager, FDR Sales
    • Hiring Manager: Kimberly Lin
    • Role Reports to: Kimberly Lin
    • Pay Grade: Salary + Bonus (Bonus compensation is paid based on achieving objectives, which are measured by 3 components that adjust monthly according to project priorities.)

    Why you should apply for a job to Achieve:

  • 5/5 in overall job satisfaction
  • 4.8/5 in supportive management
  • 100% say women are treated fairly and equally to men
  • 100% would recommend this company to other women
  • 100% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible work schedule includes in office, remote or hybrid options
  • Rated Top Companies with Best Benefits-to include No-cost mental health programs and No-cost on every prescriptions
  • Foster a culture that values diversity, equity and inclusion. Our Employee Resource Groups offer community, events and relevant benefits