Cloud Engineer II

are changing the way we use technology to support our customers, dealers and business.

Flexible hybrid work environment (onsite 2 days a week/3 days remote) at our Arlington (AOC1), TX office.

RESPONSIBILITIES

About the Role:

A cloud engineer plays a crucial role in supporting Azure API Management (APIM), helping organization manage, secure, and scale their APIs. Supporting Azure APIM requires technical expertise, strategic planning, and teamwork. By performing below outlined job duties, a cloud engineer needs to ensure the efficient operation, security, and scalability of APIs, essential for an organization's digital transformation.

API Management

• Designing, creating, and deploying APIs

• Monitoring API usage and performance

• Implementing versioning and updates

• Ensuring API security through authentication and authorization mechanisms

Platform Configuration and Optimization

• Setting up APIM instance and configuring policies

• Optimizing performance through caching and load balancing

• Scaling the platform to accommodate fluctuating workloads

Security and Compliance

• Implementing security policies and practices to protect data

• Ensuring compliance with relevant standards and regulations

• Regularly monitoring and auditing security measures

Integration and Automation

• Integrating APIM with Azure DevOps for CI/CD pipelines

• Automating deployment and monitoring tasks

• Developing scripts and tools to streamline operations

Documentation and Support

• Creating and maintaining comprehensive documentation for APIs and platform configurations

• Providing technical support and troubleshooting issues

• Training and mentoring team members on best practices

Performance Monitoring and Troubleshooting

• Utilizing Azure Monitor and Application Insights for performance tracking

• Identifying and resolving bottlenecks and issues

• Conducting root cause analysis for persistent problems

Collaboration and Stakeholder Management

• Be available for an on-call rotation to participate in troubleshooting and communication efforts outside of normal business hours

• Working closely with development and operations teams

• Communicating with business stakeholders to understand requirements

• Providing regular updates and reports on API performance and issues

QUALIFICATIONS

What makes you a dream candidate?

Knowledge and Skills

• A solid grasp of core API concepts, such as RESTful services, SOAP, HTTP protocols, and API lifecycle management, is crucial. Familiarity with JSON, XML, and OpenAPI/Swagger specifications is also beneficial

• Knowledge of Azure services, including resource management, Azure portal navigation, and cloud concepts, is required

• Extensive working experience in Azure Resource Manager (ARM) templates, Terraform and Azure CLI are required

• Experience with security protocols such as OAuth, JWT, and API keys is necessary to ensure secure API interactions. Understanding Azure AD for authentication and authorization is also critical for safeguarding APIs

• Skills in designing and developing APIs using languages like C#, Python, java, or Node.js are essential. Knowledge of API design best practices, including versioning, error handling, and documentation, is important for maintaining high-quality APIs

• Proficiency in setting up and interpreting monitoring tools like Azure Monitor, Log Analytics, and Application Insights is crucial. These tools help in tracking API performance, identifying issues, and optimizing performance

• Knowledge of configuring API gateways, policies, and developer portals within Azure APIM is essential. This includes setting up rate limiting, request/response transformations, and caching

• Understanding how to integrate APIM with other Azure services like Azure Functions, Logic Apps, and Service Bus can enhance API capabilities. This integration facilitates serverless architectures and complex workflows

• Familiarity with DevOps practices and tools such as Azure DevOps, Git, and Jenkins is important for automating API deployment and management

• Knowledge of creating CI/CD pipelines for API versioning and updates ensures smooth and continuous delivery

• Skills in identifying and resolving issues within APIs and the APIM platform are vital. This involves using logs, diagnostics tools, and understanding common error codes and their solutions

• Ability to optimize API performance through techniques such as caching, load balancing, and efficient routing is important. Understanding the impact of various policies on API performance helps in fine-tuning configurations

• Experience creating comprehensive documentation for APIs, policies, and configurations is necessary. Effective communication with stakeholders, including developers and business leaders, ensures alignment and successful API implementations

Experience and Education

• Bachelor's Degree in related field or equivalent work or military experience required required

• Master's Degree in a related field preferred

• 3-5 years of progressive IT experience with a minimum of 1 years' experience in software development, test automation, system administration or infrastructure/operations required

• 2-3 years of experience in cloud technologies with at least 1 year of project experience with Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP) or similar technologies required

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture ? an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work ? we thrive.

Compensation: Competitive pay and bonus eligibility.

Work Life Balance: Flexible hybrid work environment.

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