Contract: Human Resources Service Center Representative II

BILITIES**

About the role:

• Serve as first point of contact to respond to basic HR Service Center inquiries related to benefits coverage, leave of absence policies and employment information, etc.

• Responsible for providing accurate and complete answers and resolution of inquiry.

• Document issues into call tracking system and escalate complex calls for resolution.

• Work with other internal areas such as Payroll, HRIS and Compensation to resolve issues/problems and complete service.

• Support employees in navigating various online self-service applications.

• Ensure compliance with company policy as well as applicable local, state, and federal rules, regulations and laws.

• Track and process a variety of information in a timely manner in support of various HR services and benefits, such as Leave of Absence, Dependent Verification, Short Term Disability, etc.

• Run and distribute various HR reports on a daily, regular or ad hoc basis. Perform basic to intermediate data analysis as needed.

• Maintain and update call tracking database on a daily basis to ensure departmental goals are met.

• Provide guidance and support on any system related issues that impact HR Service Centers daily tasks.

• Support projects and activities related to HR Service Center.

• Assist in the continuous development and improvement of information and processes required to perform quality service delivery.

• Participate in developing department goals, objectives and systems.

• Partner with other HR and GMF teams on special assignments and events

• Administrative and clerical procedures.

• Employee benefits administration

QUALIFICATIONS

The Ideal Candidate:

• Advanced knowledge of administrative and clerical procedures.

• Basic software applications (e.g., Outlook, Word, Excel, Lotus, Access, Internet, Email).

• HR systems and databases (e.g., HRIS) and their applications.

• Company policies and procedures (e.g., disability, vacation, compensation, EAP programs).

• Company values, mission, vision and strategic direction.

• Computer technology.

• U.S. government regulations (i.e. Selection, EEO, Title , FLSA, ADA, FLMA, etc.).Basic software applications (e.g., Outlook, Word, Excel, Lotus, Access, Internet, Email) skills.

• Communicating organizational benefits programs to employees.

• Completing various administrative duties (e.g., answering phones, making copies, filing).

  Experience

• 3-5 years experience in Human Resources, preferably Benefits Administration Req

• High School Diploma Required

What We Offer:

Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.

Work Life Balance: Flexible hybrid work environment, 2-days a week in office

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