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ntaining the satisfactory response time and quality contract purchasing as well as propose, develop, and implement different projects in processes improvements.
The supervisor must interact with different areas within the company such Underwriting, Wholesale, Dealer Care, Finance, Collections, Customer Service, Compliance and Legal for ensuring credit policies and procedures.
What you need
Bachelor's degree in related fields.
Desirable: Master's degree in Business or Finance.
At least +5 years of experience in credit and/or leasing processes
At least +3 years of experience in team management or leadership roles
Experience in logistic of processes and documental control, as well as productivity and quality assurance
Spanish & English Proficiency (English will be evaluated during interviews)
High level of responsibility
Strong interpersonal skills required to effectively communicate with the team, teamwork and collaboration
Strong managerial skills
Ability to work under pressure
Proactivity and initiative
High analytical capacity and problem-solving ability
Ensure understanding of credit policies and procedures established
Ability to present technical information clearly and accurately
Effective oral and written communication skills
Excellent organizational skills
Proficient in Microsoft Office tools (Reporting and data visualization tools are plus such as Power BI are a plus)
What you will be doing
Responsible for supervising and developing the contract purchasing team
Tracking of process flow and detection of possible process improvements
Ensure a strong logistic of the process, documental control, productivity, and quality
Assure individual and team productivity
Responsible for monitoring and maintaining satisfactory response time and quality contracts purchased, providing feedback if necessary
Ensure understanding of credit policies and procedures established by GMF
Responsible to provide support to the progress, completion, and update of BPMS phases, assist in the improvement of the deployment of the methodology
Takes responsibility for projects to improve operative processes
Give support on tests and deployments for IT projects
Tracking of special migrations projects to our LAO Service Center
What we offer
At GM Financial we want you to be the most authentic version of yourself. We take care of your work-life balance by programming wellness and integration activities, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your community, while providing you with a competitive salary and benefits. Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.
Mexico: Additional benefits include Medical Plans, Profit Sharing, Life Insurance, Savings Fund & Pension Plan and others.
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Disclaimer
Mexico - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, gender expression, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people's rights and freedoms.