End User Computing Engineer II

are changing the way we use technology to support our customers, dealers and business.

Flexible hybrid work environment (onsite 2 days a week/3 days remote) at our Arlington (AOC1), TX office.

RESPONSIBILITIES

About this role

We are seeking a skilled and detail-oriented Microsoft Teams Engineer to support and enhance our enterprise collaboration environment. This role focuses on ensuring the reliability, performance, and user experience of Microsoft Teams-including Teams Rooms, Teams mobile application, third-party app integrations, and light support for Teams Voice-all within a high-compliance environment.

• Collaboration Platform Support:

  • Serve as the subject matter expert for Microsoft Teams, ensuring platform stability, performance, and user satisfaction.
  • Monitor and optimize Teams usage, proactively addressing issues and identifying opportunities for improvement.
  • Provide Tier 3 support for Teams-related incidents, escalations, and service requests.

• Support Intune administrators in relation to the Teams mobile app.

• Teams Rooms Management:

  • Deploy, configure, and maintain Microsoft Teams Rooms across meeting spaces.
  • Ensure consistent, high-quality meeting experiences through AV optimization and proactive monitoring.
  • Collaborate with facilities and AV vendors for room setup and lifecycle management.

• Third-Party App Integration:

  • Evaluate, implement, and manage third-party applications within Microsoft Teams to enhance collaboration and productivity.
  • Ensure integrations align with security, compliance, and business requirements.
  • Partner with business units to support adoption and training.

• Teams Voice:

  • Assist with configuration and support of Microsoft Teams Voice features, including call routing and user provisioning.
  • Collaborate with telephony teams on Direct Routing and PSTN integration as needed.
  • Support end-user training and troubleshooting for Teams-based calling.

• Compliance & Governance:

  • Implement and maintain Microsoft 365 compliance features such as retention policies, eDiscovery, and DLP.
  • Work closely with legal, compliance, and security teams to ensure Teams usage aligns with regulatory standards (e.g., HIPAA, FINRA, GDPR).

• Documentation & Enablement:

  • Develop and maintain technical documentation, SOPs, and user guides.
  • Support user training and change management initiatives to drive adoption and best practices.

• Develop and provide reporting for Teams desktop and mobile applications.

QUALIFICATIONS

What makes you a dream candidate?

Experience and Education

• Experience in IT infrastructure or unified communications roles in a large Enterprise Environment (5,000+ team members) preferred

• Experience managing Microsoft Teams in a large Enterprise Environment (5,000+ team members) preferred

• Experience deploying and supporting Microsoft Teams Rooms and integrating third-party apps into Microsoft Teams preferred

• Experience with Microsoft Teams Voice and basic telephony concepts preferred

• Experience working in high-compliance environments with Microsoft Purview and other compliance tools preferred

• Strong understanding of Microsoft 365, Azure AD, and PowerShell scripting preferred

• 2-4 years of relative IT experience preferred

• High School Diploma or equivalent Required

• Bachelor's Degree in related field or equivalent work experience Preferred

• Limited travel may be required to support business needs

• Flexible schedule with possibility of working long hours including weekends/holidays, occasional overtime or split shifts may be required

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.

Compensation: Competitive pay and bonus eligibility

Work Life Balance: Flexible hybrid work environment, 2-days a week in office