Insurance Representative I - Bilingual

re serious about the safety and financial security of our customers. Position will remain open until filled.

Class start date is Oct 13th. This is a remote Position - time zone Central Standard Time.

About the role:

Through a consultative sales approach, provide insurance quotes and utilize selling techniques to close sales

Provide a high level of support and consultation as it relates to quoting, selling and servicing insurance policies, counseling and providing guidance on matters of protection and coverage, and answering complex questions as it relates to billing, renewals, and endorsements

Provide remarkable service across channels to positively impact customer retention and loyalty creating life-long customers and promoters

Resolves customer complaints and seeks management assistance for complaint resolution timely and as needed

Capture and deliver a high level of service by gathering, processing, consolidating, and analyzing data to promote brand loyalty and increase retention for the OnStar Insurance brand

Monitor and maintain a closed loop feedback process to ensure that all customer requests and expectations are exceeded. This includes scheduling appropriate account follow up to ensure customer expectations are met and the highest level of satisfaction is delivered.

Establish open communication and build professional relationships with other departments in an effort to enhance the customer experience and secure customer loyalty

Demonstrate a high degree of professional decorum to represent OnStar Insurance in a positive manner

Execute specialty team processes and strategies as assigned by OnStar Insurance leadership

RESPONSIBILITIES

In this role, you will:

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)

• Advanced knowledge and understanding of General Motors Insurance products, systems, policies, and procedures

• Must embrace company principles and demonstrate understanding of OnStar Insurance and GM Financial's culture Ability to influence customers during selling and servicing transactions by providing a consultative, educational, and friendly experience

• Excellent interpersonal, written, and oral communication skills which includes exceptional active listening skills

• Strong analytical and problem solving skills with an action-oriented mindset

• Ability to work independently and use sound judgment in relation to handling customer inquiries and complaint resolution

• Proactively manage time while balancing assigned accounts/tasks with minimal supervision

• Strong ability to navigate and use multiple applications/systems effectively to resolve customer requests and/or inquiries

• Ability to type a minimum of 40 words per minute

• Proven interpersonal skills with a high degree of professionalism and the ability to interact with customers, leaders, peers, and senior management

• Fluent in English and Spanish

QUALIFICATIONS

What makes you a dream candidate?

• Must hold current Property and Casualty (P&C) or Personal Lines License in at least (1) U.S. State or be able to obtain within 30 days of start date ReqSubject to stressful situations

• Possibility of working long hours may be required to support business needs

• Limited travel may be required to support business needs

• Must be able to work a flexible schedule to include evenings, weekends, holidays and potential shift changes

• Occasional overtime or split shifts may be required

Experience:

• 0-2 years of customer service experience Pref

• High School Diploma or equivalent Required

• Bachelor's Degree or equivalent combination of education and experience Preferred

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.

Compensation: Competitive pay starting at $22 an hour and up.

Work Life Balance: Remote work environment