Insurance Sales and Service Representative I - Bilingual

re serious about the safety and financial security of our customers. Position will remain open until filled.

Class start date is March 16th. This is a remote Position - time zone Central Standard Time.

About the Role:

Through a consultative sales approach, this role delivers insurance quotes, applies effective selling techniques to close sales, and provides high-level support in quoting, selling, and servicing insurance policies. It includes guiding customers on protection and coverage, resolving complex questions about billing, renewals, and endorsements, and addressing complaints in a timely manner. The position focuses on delivering exceptional, multi‑channel service to drive customer loyalty and retention, while gathering and analyzing data to strengthen the OnStar Insurance brand. Responsibilities also include managing closed‑loop feedback processes, coordinating follow-up to exceed customer expectations, collaborating with other departments to enhance the customer experience, maintaining professional representation of the brand, and executing specialized processes set by leadership.

RESPONSIBILITIES

In this role you will:

• Provide insurance quotes using a consultative sales approach and close sales effectively

• Deliver high-level support on coverage, billing, renewals, endorsements, and policy servicing

• Enhance customer satisfaction and retention through exceptional service, issue resolution, and proactive follow-up

• Collaborate across departments and represent OnStar Insurance professionally while executing leadership-driven processes

QUALIFICATIONS

What makes you a ideal candidate?

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)

• Advanced knowledge and understanding of General Motors Insurance products, systems, policies, and procedures

• Must embrace company principles and demonstrate understanding of OnStar Insurance and GM Financial's culture Ability to influence customers during selling and servicing transactions by providing a consultative, educational, and friendly experience

• Excellent interpersonal, written, and oral communication skills which includes exceptional active listening skills

• Strong analytical and problem solving skills with an action-oriented mindset

• Ability to work independently and use sound judgment in relation to handling customer inquiries and complaint resolution

• Proactively manage time while balancing assigned accounts/tasks with minimal supervision

• Strong ability to navigate and use multiple applications/systems effectively to resolve customer requests and/or inquiries

• Ability to type a minimum of 40 words per minute

• Proven interpersonal skills with a high degree of professionalism and the ability to interact with customers, leaders, peers, and senior management

Experience:

• Must hold current Property and Casualty (P&C) or Personal Lines License in at least (1) U.S. State or be able to obtain within 30 days of start date required.

• 0-2 years of customer service experience Pref

• High School Diploma or equivalent Required

• Bachelor's Degree or equivalent combination of education and experience Preferred

• Must be able to work a flexible schedule to include evenings, weekends, holidays

• Occasional overtime or split shifts may be required

• Fluent in English and Spanish

• Sales and Customer Service Experience

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.

Compensation: Competitive pay starting at $22 an hour and up.

Work Life Balance: Remote work environment