Manager IT Asset Management

e we are changing the way we use technology to support our customers, dealers and business.

Responsibilities

About The Role:

The Manager Information Technology (IT) Asset Management, under the general direction from the AVP Global Infrastructure Services will oversee the lifecycle management of IT assets, and directly manage others providing guidance, direction and specific task delegation as needed. Manager IT Asset Management is responsible for designing asset management strategies and ensuring compliance with industry standards. Implement strategic asset management programs to optimize asset utilization and minimize costs. Collaborate with cross-functional teams to align asset management processes with organizational goals.

• Manage IT asset inventories and ensure data accuracy

• Track asset lifecycle from procurement to disposal

• Collaborate with financial departments for asset audits

• Provide data analysis and reports for asset performance

• Assist in compliance with asset management standards

• Provide coordination and administrative support in the areas of oversight, quality control and continuous monitoring of information to resolve issues preventing optimal delivery of IT infrastructure technical services

• Collaborate with external and internal customers to understand requirements and ensure that the IT Asset Management team consistently provides excellent customer service

• Provide general direction, guidance and follow industry best practices in the management of all IT hardware and software assets

• Develop and implement improvement recommendations for established policies, practices, standards, guidelines, procedures, and processes related to asset management

• Identify and direct changes through appropriate review and approval mechanisms

• Analyze business and user needs, document requirements, and implement or revise new processes to improve the efficiencies in Hardware and Software asset management

• Overseeing the process of the inventorying of IT hardware and the reconciliation analysis on a routine basis for GMF locations

• Perform proactive routine compliance audits of current software entitlements and monitor license reclamation

• Create recommendations on how to better manage and reconcile inventory and related reporting

• Coordinate with purchasing department, desktop, network, server, storage and telecom support teams on hardware purchases and receipt tracking

• Submit purchase requisitions for hardware and software, coordinating with purchasing and IT Support teams

• Understand ISO best practices and strategies for better hardware/software management

• Communicate with management and business partners on various hardware and software options

• Work closely with internal business units to facilitate hardware and software compliance and life cycle management

• Creating customized reports and comparisons to ensure repository accuracy

• Escalate complex or consequential issues to management

• Understand and promote the GM Financial policy on Treating Customers Fairly (TCF) to ensure ongoing adherence to all relevant compliance regulations that may govern the GM Financial business and complete all regulatory knowledge training where applicable in a timely fashion

• Perform other duties as assigned

• Conform with all company policies and procedures

• Perform other duties as assigned

• Conform with all company policies and procedures

Qualifications

What Makes You A Dream Candidate?

• Knowledge of ITIL-based processes a plus

• Experience in dealing with multiple business units and diverse employee population

• Experience monitoring and reporting for performance and financial metrics/KPIs

• Thorough working knowledge of procurement and vendor relationship management

• Knowledge of/experience with ServiceNow platform is a plus

• Strong Internet/Web software, tools and other productivity applications are a plus

• Professional IT Asset Management certifications

• Effective time management, prioritization, negotiation, and delegation skills to meet expected delivery dates and understand the tasks necessary to achieve objectives

• Ability to balance priorities to meet multiple requirements and deadlines while ensuring priority objectives receive proper emphasis

• Ability to think strategically, make collaborative decisions and perform risk analysis

• Able to react positively and professionally when faced with obstacles

• Ability to provide prompt, high-quality customer service to members, staff, vendors, and internal/external customers

• Ability to help team members and customers embrace processes, procedures, methodologies, and solutions

• Excellent interpersonal skills with an ability to work well with others in teams and collaborative work situations

• Ability to analyze and assign work, set goals, develop plans of action, and utilize time effectively

• Excellent PC skills, including Microsoft Word, Excel, PowerPoint, Visio

• Ability to apply structured analysis methods to various types of data to establish trends, determine variability and business impact

• Communicates quickly, clearly, concisely, appropriately and intelligently

• Foster open communication, speaks with impact, listens to others and writes effectively

• Ability to effectively negotiate with vendors on upgrades and acquisitions

• Effective planning, time management, negotiation and delegation skills

• Expert level IT security processes and controls knowledge as well as IT infrastructure and networking technical knowledge

• Ability to approach problems with an open-mind and create new and innovative ideas and methods

• Advanced technical writing

• Experience in documentation tools such as Visio and Microsoft Office products

• Advanced information security standards/frameworks (ie, NIST Cybersecurity Framework, ISO 27001) skills

• Advanced experience with Network and VLAN segmentation

• Strong analytical skills

• Ability to approach problems with an open-mind, use existing information and resources

• Creative, innovative, problem-solving and maximizing your potential to solve problems and improve methods

• Ability to think positively when faced with obstacles, build on others' ideas, think logically and intuitively

Experience:

• High School Diploma or equivalent required

• Bachelor's Degree in related field or equivalent work or military experience preferred

• 7-10 years Experience in IT Asset Management or related field required

• 4-6 years experience in Informationsystems with emphasis on Strategic Planning or Lifecycle Management preferred

• 2-4 years Relevant IT Management experience preferred

• ITIL Foundation Certification preferred

• Certified Hardware Asset Management Professional (CHAMP) preferred

• Certified Software Asset Management Professional (CSAM) preferred

• Certified in IT Asset Disposal (CITAD) preferred

• Certified IT Asset Manager (CITAM) preferred

• Certified Asset Management Security Expert (CAMSE) preferred

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.

Compensation: Competitive pay and bonus eligibility

Work Life Balance: Flexible hybrid work environment, 2-3 days a week in office

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