Operations Analyst I-Servicing Analytics

il filled.

RESPONSIBILITIES

In this role you will:

• Collaborate with Servicing operational and administrative management

• Ensure efficiencies and excellence in daily functions

• Perform reporting, ad hoc data mining, and analytical functions as needed to support information requests from all Servicing departments

• Utilize best practices of data analysis and validation to ensure data results are accurate

• Enhance knowledge of operational and portfolio metrics to assess risk

• Conduct data and business analysis utilizing data mining and spreadsheet skills

• Communicate findings, develop recommendations, and present analyses to management in a clear, concise, convincing, and actionable format

• Represent Servicing Analytics in enterprise projects

QUALIFICATIONS

What makes you an ideal candidate?

• Business operations

• Reporting

• Data mining

• Data analysis and validation techniques

• Logical processing/programming

• Proficiency with Microsoft Excel, Word, and PowerPoint

• Ability to interact collaboratively with internal customers

• Effective written and verbal presentation skills

• Proactive and detail-oriented

• Ability to work with minimal supervision

• Capable of managing multiple and varied projects, including ability to coordinate and balance numerous tasks in a time-sensitive environment, under pressure, meeting deadlines

• Demonstrated quantitative skills

• SQL (Base SAS preferred)

• Normal hybrid office/home environment subject to stressful situations

• Flexible schedule with possibility of working long hours including weekends/holidays, occasional overtime or split shifts may be required

• Limited travel may be required to support business needs

• Strong focus on providing quality service to internal and external customers

Work Experience & Education

• 0-2 years of experience working with data mining tools such as SQL required

• 1-3 years of experience querying large multi-table datasets and data presentation preferred

• 0-2 years of experience in consumer loan/lease portfolio servicing analysis preferred

• Bachelor's Degree in related field or equivalent work experience required

• Master's Degree in MIS, Finance, Economics, or Business preferred

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