Product Owner II - Digital Payments

where we are changing the way we use technology to support our customers, dealers and business.

Responsibilities

About the Role:

If you're driven to get results and would like to collaborate within a fast-paced, value focused team, then GM Financial may be the right place for you. Be part of a Digital Payments team revolutionizing how businesses and consumers transact in a rapidly evolving digital economy.

The role is geared towards Technical Product owner who acts as the bridge between business stakeholders and engineering teams to deliver scalable, secure, and compliant digital payment solutions. Owns the product backlog for the Digital Payments Platform, prioritizing features that enhance user experience, security, and transaction reliability. Drives end-to-end product lifecycle - from requirements gathering and roadmap planning to feature release and post-launch optimization.

The Technical Product Owner is responsible for the success of the product by maximizing the output of the development team. The Product Owner directs and coordinates the product development and serves as a collaborative liaison between the Product Management and Product Delivery teams by prioritizing and evaluating work. This individual will maintain the product/team backlog, leading backlog prioritization of initiatives, aligning experiences across channels and touch points to ensure the best business results.

• The technical PO acts proactively to consistently deliver on commitments with little supervision

• Work with APIs, cloud platforms, payment vendors, and advanced tools in Payment's domain

• Managed end-to-end relationships with multiple Payment Service Providers (PSPs) to ensure seamless integration, SLA adherence, and ongoing platform stability

• Worked closely with PSPs on digital payment flow designs, aligning technical specifications with user experience goals and compliance requirements.

• Handled PSP escalations and support issues, driving faster resolution of transaction failures, settlement mismatches, and API performance bottlenecks.

• Collaborated with PSPs' technical and product teams to co-design innovative payment solutions including tokenization, one-click checkout, and 3DS authentication flows.

• Analyze and communicate customer requirements to provide innovative solutions and recommend system, product and process enhancements

• Identifies, evaluates and introduces new approaches/technology to use in product development

• Drive the development of features like real-time payments, digital wallets, and fraud prevention solutions that define the future of payments

• Explore alternative ways to view and solve problems to achieve results beyond what is required

• Play a key role in designing and implementing solutions that support exponential growth and the integration of emerging technologies.

• Collaborate with leadership and directly influence the organization's payments strategy and priorities.

• Leverage innovation tools, creative processes, and diverse cross-functional experts to generate ideas

• Focus on constantly improving processes, products, and services and exploring innovative ways to do the job

• Takes advantage of opportunities to try unique ways of doing things and tests promising ideas to find new solutions

• Asks provocative questions to understand current practices and the customer's experience before moving to problem solving

• Seeks to understand and experience the full array of stakeholders' (eg, internal partners, suppliers, customers) behavior, needs, concerns, and desires to unlock new opportunities for innovation

• Communicates potential benefits of new ideas to stakeholders

• Influences others by creating a participative, empowered environment to gain acceptance of ideas or plans using appropriate interpersonal styles and methods

• Takes immediate action when confronted with a problem or when made aware of a situation

• Work collaboratively with the Program/Product Managers to advise on the creation and partners to communicate product road map initiatives to the teams that result in great experiences for our customers

• Create novel solutions with measurable value for existing and potential customers (internal or external)

• Partner with vendor(s) and internal departments to ensure tasks are defined and documented with timely deliverables and within SLA

• Communicate with all levels of leadership, internal business partners and external vendor(s) regarding project status and production performance

• Ensure clear communication and coordination across business to manage the scope of each product launch for on-time delivery of key features

• Work with the Agile team to craft high quality customer-centric user stories that exceed customer expectations

• Responsible for leading the prioritization of the product backlog in partnership with product management

• Measure product performance using key information, processes and systems to ensure accountability for achieving business results

What makes you a dream candidate?

• Working knowledge of risk management, loss control management and coordinating vendor relationships

• Thorough understanding of Vision/Roadmap creation, Portfolio/Program/Team Backlog creation, refinement and prioritization

• Proficient understanding of XML/JSON based APIs, Cloud Technologies, Service Virtualization, Test Data Management, and Data Driven Decision making

• Working knowledge of the Agile/SAFe Lean enterprise concepts and best practices and how they are applied in the workplace

• Gain hands-on experience with DevOps, CI/CD pipelines, and event driven software architectures to deliver seamless, secure, and scalable solutions.

• Experience working within a matrix organization, collaborating with business stakeholders, user experience teams, project managers, product managers, developers and others

• Ability to effectively define Product roadmaps and identify requirements

• Able to demonstrate Servant leader management principles and practices

• Ability to deliver best in class product experiences utilizing Design Thinking and Lean methodologies

• Advanced interpersonal, communication (verbal and written), cross-collaboration skills, including the ability to interact with team members at all levels

• Advanced problem solver who can clearly identify, analyze, and resolve issues as they arise

• Ability to manage multiple projects simultaneously

• Proficient persuasive and negotiation skills

• Proficient presentation skills

Qualifications

Education and Experience:

• High School Diploma or equivalent required

• Bachelor's Degree or additional equivalent experience preferred

• 2-4 years of experience as a Product Owner/Manager on an Agile Scrum team required

Licenses:

Agile Certification (PSPO or CSP-PO or POPM/APM) 180 Days required

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.

Compensation: Competitive pay and bonus eligibility

Work Life Balance: Flexible hybrid work environment, 2-days a week in office

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