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are changing the way we use technology to support our customers, dealers and business.
Flexible hybrid work environment (onsite 2 days a week/3 days remote) at our Arlington (AOC1), TX office.
Please note: We are unable to provide any type of sponsorship for this position at this time.
RESPONSIBILITIES
About the Role:
We are seeking a highly skilled ServiceNow Discovery Engineer to join our team. The successful candidate will be responsible for operating ServiceNow discovery schedules and managing data imports from various data sources to support the CMDB and Asset Management processes. This role requires a solid understanding of networks, load balancers, firewalls, AWS, Azure, and VMware, as the primary goal is to extend and maintain the discovery of global enterprise infrastructure, as well as resolve issues related to credentials and firewalls.
Operate and manage ServiceNow discovery schedules
Import data from various sources into ServiceNow
Monitor and maintain discovery processes for networks, load balancers, firewalls, AWS, Azure, and VMware environments
Extend the discovery capabilities to support global enterprise infrastructure
Troubleshoot and resolve issues related to credentials and firewalls
Collaborate with cross-functional teams to ensure seamless integration and data accuracy
Document discovery processes and configurations
QUALIFICATIONS
What makes you a dream candidate?
Experience and Education
Bachelor's degree in Information Technology, Computer Science, or a related field
Experience with ServiceNow Discovery and IT Operations Management a plus
Strong knowledge of network infrastructure, load balancers, firewalls, AWS, Azure, and VMware
Experience with data import and integration from various sources
Excellent problem-solving skills and the ability to troubleshoot issues related to discovery processes
Effective communication and collaboration skills
Ability to document and maintain detailed process documentation
Preferred Skills
ServiceNow Certified Implementation Specialist (Discovery)
Experience with scripting languages such as JavaScript, Python, or PowerShell
Familiarity with ITSM and ITOM best practices
What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Compensation: Competitive pay and bonus eligibility
Work Life Balance: Flexible hybrid work environment, 2-days a week in office
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