Technical Application Specialist III

e are changing the way we use technology to support our customers, dealers and business.

RESPONSIBILITIES

About the Role:

• Gather customer requirements to provide innovative solutions and recommend system, product and process enhancements

• Provide applications second-tier support for systems issue resolution

• Implement business software and provide systems administration set-up and configuration

• Provide documentation of business rules, functional specifications, and process interpretation for assigned applications, systems, and business solutions

• Assist with the creation, documentation, and execution of test scripts for supported systems and research and implement solutions

• Monitor scheduled application interface and provide issue resolution and After-hours support

• Provide assistance in the creation of production, ad-hoc reporting, and interface solutions to query needs of the business

• Communicate with management, business partners, software vendors, and suppliers on business systems, project status, and project planning

• Coordinate with program development teams on software interfaces used by supported business applications

• Provide direction to and mentor fellow team members

QUALIFICATIONS

What makes you a dream candidate?

• Advanced working knowledge of information systems and operations systems for supported business groups

• Knowledge of business processes for supported business groups

• Knowledge of GM Financial's core business functions

• Knowledge of security methodologies, policies, standards and best practices

• Working knowledge of the Corporate Business solution environment

• Strong in the use of Microsoft Office software including strong ability to analyze data using Excel for reporting and data mining purposes

• Strong people skills including the ability to interact with employees at all levels

• Strong verbal and written communication skills

• Ability to meet expected delivery dates and the tasks necessary to achieve objectives

• Deadline oriented

• Good computer skills and convergence in information technology issues

• Must be a self-starter and able to manage the investigations function with minimal supervision

• Strong focus on providing quality service to internal and external customers

• Flexible schedule with possibility of working long hours including weekends/holidays, occasional overtime or split shifts may be required

• Limited travel may be required to support business needs

Experience

• 4-6 years of support, analysis and implementation experience in an IT environment or related business area preferred

• High School Diploma or equivalent Required

• Bachelor's Degree in Computer Science or related field, or equivalent work experience Required

• Master's Degree in Computer Science or related field Preferred

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.
Our Culture: Our team members define and shape our culture - an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work - we thrive.
Compensation: Competitive pay and bonus eligibility
Work Life Balance: Flexible hybrid work environment, 2-days a week in office