Merchant Onboarding Analyst

role, you will onboard all of the accounts and perform necessary enhanced due diligence by reviewing KYC documentation and assess potential anti-money laundering risks, to protect Adyen and our customers. You will be working with a wide range of teams within Adyen, including commercial, compliance, and product to ensure that the KYC (Know-Your-Customer) documents are up-to-date whilst remaining compliant. You are expected to be very detail-oriented, take a risk-based approach, have the ability to think critically, always think about scalability, all while maintaining a high level of integrity.

What you will do

• Execute upon Know-Your-Customer (KYC) and Customer Due Diligence (CDD) procedures.
• Collect and analyze customer information whilst adhering to Adyen's policies and LATAM regulators.
• Perform KYC checks on our merchants, collect and verify relevant documentation and iterate on the process flow.
• Guide our merchants and be a Point of Contact for all things CDD related.
• Be an internal product advocate, drive process improvements and feedback on automation within our workflows.
• Be an internal advisor for CDD related questions in the local office and our broader North America team.
• Align with your peers based in our regional offices and global teams to ensure consistency throughout our global CDD process.

Who you are

• 3+ years experience in Customer Due Diligence/Enhanced Due Diligence/KYC.
• Fluent English speaker (required).
• Knowledgeable of Regulatory concepts.
• You have a great sense of responsibility and you prioritize tasks based on business needs.
• You have a natural tendency to be curious and think outside of the box.
• You are comfortable navigating ambiguity in an unstructured work environment and enjoy working with people from different cultures and backgrounds.
• You are a great communicator with a strong team spirit, not afraid to step out of your comfort zone.
• You have an analytical and critical mindset.
• You get a sense of achievement from solving operational problems and helping others.
• You are operationally oriented with an eagerness to pick up and drive projects with cross-functional teams.
• Nice to have Spanish language skills.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

What's next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Don't be afraid to let us know if you need more flexibility.

This role is based in our São Paulo office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.