Optimization Manager

le business impact and optimize merchant success at scale.

You will act as a key partner to our merchants, leveraging data-driven insights to enhance their payment ecosystems. Success in this position requires a blend of excellent project management skills and the ability to collaborate seamlessly with cross-functional teams, including Product, Commercial, and Data Analytics, within a fast-paced and global environment.

The ideal candidate possesses deep payments expertise, a strong focus on risk and fraud prevention, and the ability to translate complex technical findings into clear, actionable recommendations for both technical and non-technical stakeholders.

What you'll do

• Partner with commercial teams to drive Adyen's value proposition and merchant adoption, using data-driven insights (with Data Analysts) to strengthen conversations
• Lead high-level customer discussions, enable commercial teams with tools/trainings, and act as a payment optimization SME across risk, fraud, conversion, and cost efficiency
• Analyze merchant portfolios and payment data to identify optimization opportunities, run playbooks, and drive performance and risk improvements
• Identify and support adoption of Adyen products (e.g. Protect, Uplift) in collaboration with Product teams
• Build dashboards/tools and scalable analytical solutions from large datasets to generate actionable insights
• Operate with autonomy and a global, strategic perspective across high-value customers and cross-functional teams
• Support team operations, mentor team members, and build strong relationships with regional customers and stakeholders

Who you are

• 5+ years' experience in Risk & Fraud, Payments Performance, Data Analytics, Technical Account roles, or similar within fintech/payments, with strong understanding of regional payments landscape (scheme rules, regulations, risk considerations)
• Good stakeholder management across customers and cross-functional teams, with an ownership mindset and ability to prioritize and execute independently
• Comfortable working in fast-paced, global, cross-functional environments with a continuous improvement mindset
• Strong data analysis skills with experience handling complex datasets; BI tools (e.g. Looker, Tableau) is a plus
• Excellent communication skills in English & Japanese, able to simplify complex topics for both technical and non-technical audiences

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What's next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility.

This role is based out of our Tokyo office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.