Senior Product Manager, Onboarding Experience

role will create seamless experiences to accelerate global payments and embedded financial product growth which requires holistic thinking about merchant and sub-merchant problems and cross-functional collaboration with Design, Engineering, Analytics, Legal, and Commercial teams to simplify complexity for our merchants and submerchants.

What You'll Do:

• Product Strategy: Define product vision and strategy focused on maximizing overall onboarding funnel performance and eliminating onboarding friction. Deeply understand merchant/sub-merchant pain points, regulatory complexity, market opportunities, and competitive landscapes to identify and validate high-impact growth opportunities.

• Customer-Centric Development & Experimentation: Engage directly with all stakeholders to uncover hidden points of resistance and complexity. Leverage data to generate insights and guide product decisions that lead to designing, launching, analyzing A/B tests and experiments that drastically reduce cognitive load and create tangible, immediate value.

• Build vs Buy Evaluations: Assess when to build functionality in-house versus when to leverage third-party solutions through strategic partnerships. Make informed decisions that optimize for speed, cost, and long-term scalability.

• Cross-Functional Leadership: Collaborate closely with engineering, design, data, compliance/regulatory, and commercial teams to build and launch pilots/MVPs. Ensure clear communication and alignment across teams.

• Performance & Iteration: Define metrics and KPIs to gauge the success of newly launched products, and iterate rapidly based on feedback, usage data, and changing market dynamics.

• Regulatory & Compliance Navigation: Operate effectively within a highly regulated environment, serving as the bridge between product innovation and regulatory requirements. Partner intimately with compliance and legal counterparts to embed necessary controls into the onboarding flow while minimizing friction and maintaining operational speed.

• Stakeholder Management: Present product concepts, updates, and results to executive leadership and secure buy-in on product directions and investments.

Who You Are:

• 5 + years of experience as a Product Manager in a Fintech SaaS environment or growth related roles (B2B or B2C), successfully leading cross-functional teams to develop and launch innovative software solutions.

Our ideal fit for this role is someone with the following attributes:

• Customer Obsessed: You have a relentless focus on understanding and eliminating merchant and developer friction in the onboarding journey. You leverage deep data and research to ensure every solution is high-impact, driving down the Time-to-Value.
• Strategic Thinker: You are excited about creating something new, often from scratch, and you think big, connecting market opportunities with long-term business growth.
• Results-Oriented: You have a proven track record of shipping products that move the needle on key metrics like Onboarding Completion Rate. You are driven by running high-velocity experiments and prioritize effectively to deliver measurable, high-value outcomes.
• Analytical & Data-Driven: You ground decisions in data and are comfortable using both qualitative and quantitative methods to inform product development and iteration.
• Entrepreneurial: You thrive in ambiguity and are comfortable taking ownership of undefined spaces. You love exploring uncharted territories and have a bias toward action in fast-moving environments.
• Strong Communicator: You can articulate complex ideas and align cross-functional teams around a shared vision. You know how to influence and inspire across all levels of the organization.
• Simplifier: You have the ability to take an ambiguous or complex space and break it down into clear, actionable components. You help the team focus on the areas that matter most, making the problem space easier for your team to execute.

Location & Work Expectations

• This role is based in Chicago.
• Adyen values in-person collaboration, and we are an office-first company.
• Some international travel will be required.

Compensation

• The base salary for this role in Chicago ranges from $180,000 to $243,000, plus RSUs.
• To learn more about our compensation philosophy, please click here.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you're from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What's next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don't be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.