ServiceNow Platform Architect

ture and strategic roadmap as we strive to deliver a modern, user-centric set of capabilities through ServiceNow for our diverse and distributed workforce. You will collaborate closely with the Service Delivery team, Architecture Community, IT infrastructure teams and business partners to ensure that business needs are understood, assessed, and translated into feasible, effective technological solutions. You will document the overall platform design and technical roadmap, oversee platform health, guide technical governance and help to analyze the impact of new requirements. You will also drive alignment to ServiceNow implementation best practices and provide hands-on assistance with the detailed design and implementation phases of engagements. A significant portion of your time will be spent on hands-on platform development and providing guidance and leadership to other ServiceNow developers and administrators.

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Chicago, IL; Salisbury, NC; Scarborough, ME; Carlise, PA; Quincy, MA, and Mauldin, SC.

Applicants must be currently authorized to work in the United States on a full-time basis.

Duties & Responsibilities:

• Trusted advisor to IT Services, the Business (HR, Supply Chain, Vendor Management) and other partners for the ServiceNow platform, ecosystem and ITIL practices including ITSM and ITOM

• Collaborate with key stakeholders, analysts and developers to establish strategic guidance, technical roadmap, standards and designs

• Engage as a subject matter expert or troubleshooter when transformation opportunities, design conflicts or high severity problems arise

• Hands-on platform development

• Lead the planning, adoption and deployment of AI-related ServiceNow capabilities including GenAI, AIOps including Health Log Analytics and Predictive capabilities (ops, analytics).

• Challenge the status quo and drive change to improve business agility and performance, ensuring associate enablement and user experience (UX) are not ignored

• Ensure that key ITIL practices and ServiceNow implementation focus on delivering real business value and outcomes

• Build relationships with vendors and partners, leading and participating in product and proposal evaluations, recommendations, and architecture oversight

• Develops documentation of integration processes, solutions and design decisions for future reference and use by other engineers.

• Stay up-to-date on domain and industry news, innovations and practices

Qualifications:

• Bachelors Degree in Computer Science, CIS or related (or equivalent related work experience)

• 10 or more years of experience in relevant job or field of technology. Experience in an advanced role or technical capacity.

• 5 or more years' experience directly responsible for managing, guiding, training and onboarding team members in relevant technologies, capabilities or skills.

• ServiceNow Architect certification(s), primarily Certified Technical Architect with Certified Implementation Specialty in ITSM as well as Certified Application Developer

• ServiceNow development experience and certification(s)

• Proven experience with ServiceNow development and architecture including data structure, CMDB, creating workflows, process automation, scripting, and Flow designer.

• Proven experience with ServiceNow Discovery and Cloud provisioning.

• Exceptional verbal, written, visual communication and influential "storytelling" skills

• Demonstrated experience interacting, partnering, and influencing at all levels of an organization

• Able to manage own work time, priorities and responsibilities under aggressive timelines and budgets

• Fluent in English (in word and in writing)

Preferred Qualifications:

• Additional ServiceNow and IT Architecture Certifications

• Extensive ServiceNow development experience

• Strong experience with an AIOps platform (ServiceNow)

• Strong knowledge of IT Security, especially as it applies to ServiceNow in a complex IT environment

• ITIL Certification Foundations v.4

• Experience working in IT in the Retail industry

• Experience working in Agile teams and Product/Platform based operating model

ME/NC/PA/SC Salary Range: $108,880-163,320

IL/MA/MD/NY Salary Range: $125,200-187,800

Actual compensation offered to a candidate may vary based on their unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.

#LI-Hybrid #LI-NG1

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

We offer an experience where our associates are valued; Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve. We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.